Group Rooms Coordinator | Reservations | Full Time

Responsibilities

• Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
• Attend weekly group pick-up meetings.
• Run group arrivals lists daily for future arrival dates, and no-show reports daily.
• Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
• Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
• Report to the Reservations Manager and the Director of Revenue Management.
• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.
• Complete Group Commission Report, after group’s departure.
• Maintain room type availability daily.
• Maintain non-guaranteed reservations daily, and contact caller of reservation if needed.
• Create and maintain group & transient room blocks.
• Ensure all reservations have correct billing, and all other necessary information.
• Complete competition rate analysis as needed.
• Take in-house reservations calls from customers and OmniRez agents requesting on-property assistance or any and all other calls pertaining to room reservations.
• Monitor Internet and FIT bookings, availability, and billing. Complete commission payment requests accordingly.
• Aid in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
• Aid in completing all fax and email reservations.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for all no-shows, cancelations, and deposits.

Qualifications

• Knowledge of four-diamond / four-star customer service standards.
• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred).
• Previous experience using Delphi, Opera ORS, and Opera PMS (strongly preferred).
• Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred).
• Proficient computer skills on Microsoft Office, Excel, and Word.
• Excellent and professional communication skills.
• Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.
• Ability to multi-task while working on up to 50-60 future groups.

Pay

Pay details are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.