Group Rooms Coordinator
About the role
Schulte Hospitality Group is seeking an energetic, experienced, and hands‑on Group Rooms Coordinator to join our team. SHG’s success is rooted in its service culture: exuding hospitality, being respectful and authentic, prioritizing the needs of internal and external stakeholders, and continuously striving to make a positive impact. We are passionate hoteliers eager to add like‑minded people to our rapidly growing team. SHG is a leading third‑party management company with deep, multi‑generational experience in all facets of the hospitality industry, operating more than 200 locations across 38 states and 3 countries. Our portfolio includes reputable brands such as Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Responsibilities
- Within 48 hours of receipt, inputs group room listings by following a detailed checklist
- Works with Director of Revenue Management to achieve optimum occupancy and revenue
- Reviews contracts for accuracy in rates, dates, billing inventory levels, and other miscellaneous information
- Creates and maintains complete files on all bookings reflected in Sales PMS
- Provides information and assistance to enhance guest service
- Participates in weekly group pick‑up meetings
- Provides continuous service to hotel and guests to assure guest satisfaction
- Attends group pre‑function meetings
- Answers reservation sales calls when volume dictates
- Posts, tracks and follows all SOPs with advance purchase/deposit reservations