Group Representative (Hybrid)

About the role

This is a hybrid position located in Waco, TX (work from home Monday & Friday, in office Tuesday–Thursday). You will be responsible for direct contact with policyholders, customers, and PR field representatives by telephone, email, fax, and written correspondence.

Responsibilities

• Perform various clerical duties within the department, including communication via telephone and/or email.
• Issue and administer AD&D and Group Life policies with a high degree of accuracy.
• Review and evaluate various PR-related reports.
• Provide quality customer service in a timely manner.
• Other duties as required by the department.

Requirements

• High School diploma or equivalent.
• Basic understanding of PR accounting, various PR functions, and how they interrelate within the department and the company.
• Minimum typing speed of 30 wpm.
• Ability to operate standard office equipment and department-required software packages.
• Ability to understand and apply a variety of oral and written instructions.
• Proficiency in written and verbal communication with proper grammar, word usage, and punctuation.
• Ability to exercise independent judgment in decision-making.
• Ability to meet department deadlines.

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including a pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave.
• Subsidized all-in-one subscriptions to support fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses.
• Discounted Texas Rangers tickets for visits to Globe Life Field.