Group Product Manager, Support

About the role

Own Support end-to-end as a business unit — its strategy, roadmap, and business outcomes. You are accountable for its success the way a GM is accountable for a business. Drive the number by carrying a top-line business outcome tied to our revenue. Own the plan to grow adoption and consumption, and make the necessary tradeoffs along the way.

Own and execute the agentic support vision. Refine it and drive it to reality, turning direction into shipped product while staying ahead of a fast-moving AI landscape. Do the jobs no one else will, filling gaps that don’t have a natural owner—whatever it takes to move Support forward is in scope.

Own large company bets end-to-end. Lead high-stakes initiatives from the initial customer problem through strategy, execution, launch, adoption, and business impact, spanning product development to go-to-market with autonomy. Work shoulder-to-shoulder with engineering and design to build great products, then partner with PMM and AEs on positioning, pricing, and how we bring them to market.

Live in the customer signal. Talk to customers every day, grounding every bet in real evidence—calls, tickets, product data, feature requests—before a line of spec gets written.

Argue with us. We don’t want a yes-man. If you’re the dissenting opinion, challenge the norm. Decisions are made based on first principles thinking and anecdotal evidence. We’re a low-ego, high-competency culture where nobody pulls rank, and every voice matters.

Requirements

• Located in (or will relocate to) San Francisco and excited about working in-person
• 5-8 years of product experience, including owning a meaningful product area or line of business against real business outcomes and taking a product from 0 to 1
• Experience leading or mentoring other PMs, formally or informally
• Comfortable operating like an owner in ambiguity—very organized, hard-working, and operates with velocity
• Bonus: experience with support, customer success, or AI/agentic products

Benefits

• Fully covered medical, dental, and vision insurance for employees
• 401(k) retirement plan
• Commuter benefits
• Parental leave
• 14 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend

Pay

The base salary range for this position is $230k - $260k annually. Compensation may vary outside of this range depending on qualifications, skills, competencies, and experience. This role is eligible for stock options as well as a comprehensive benefits package.