Group Leader Technical Service

Job Description

The Group Leader Technical Service is responsible for leading and scaling technical operations for mostly Categories 4 (mechanical retrofit projects) and 5 (MRO services) service works within a designated region and, when applicable, supporting other regions as a competence center. This role provides strategic and operational leadership in the areas of technical design, equipment readiness, and site technical support.

Key Responsibilities

• Department Leadership, Strategy & Personnel Management:

  • Provide overall leadership for the Technical Service department by aligning daily operations with the company’s strategic goals.
  • Recruit, train, and mentor a high-performing technical teams across design, equipment, and project support domains, fostering a culture of accountability, motivation, and continuous improvement.
  • Manage and develop manpower, including project technical support specialists, technical design specialists, equipment specialists, ensuring that employees’ qualifications and competencies match departmental tasks.
  • Develop and manage core competencies and areas of technical expertise as a regional competence center.
  • Support strategic bids, contributing to technical solutioning and risk management for complex tenders.
  • Define and execute the technical service strategy to accompany the business strategy, driving expansion into new accounts, industries, and technologies.
  • Work closely with Account Management, Field Service and customers technical departments to support on technical matters and ensure additional works, long-term partnerships and contract renewals.
  • Collaborate closely with the Regional Service Center (RSC) leadership team and other RSCs as competence center to optimize technical execution strategies and account retention efforts.
  • Lead and guide the team by our company Leadership Principles, ensuring full engagement and commitment.

• Financial, Operational Oversight:

  • Assume responsibility for the overall budget of the Technical Service operations, including investment planning, and operational expenses.
  • Optimize design hours, equipment costs, and technical project outcomes to enhance profitability.
  • Design cost-effective technical solutions, on-time and on-quality, to optimize service execution.
  • Lead management of design services suppliers, including suppliers evaluations and contract negotiations, management of return of experience.
  • Support tendering activities for complex technical projects.
  • Ensure the efficient technical execution of category 4 & 5 service projects, coordinating closely with Account Management, Field Service, WtX BL and Global Pools, and contributing to the improvement of margin at project termination.
  • Leverage return of experience (ROE) from sites/customer feedback to drive standardization , continuous improvement and operational excellence.

• Compliance & Collaboration:

  • Ensure strict adherence to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations.
  • Work closely with Account Management, Field Service, other RSCs, BL WtX, BL Spare Parts, Pools and Support Functions to drive synergies and cross-functional alignment.
  • Establish and refine technical management processes and tools, ensuring efficiency and improvement.
  • Willingness to travel to site occasionally, within the designated region and internationally for supporting other regions as a competence center within its area of expertise.

Qualifications

• Qualifications & Experiences:

  • Master’s degree in Mechanical, Electrical, or Technical Engineering (or equivalent) is preferred.
  • Alternatively long-term and profound professional experience in the field in combination with an appropriate technical background and vocational job.
  • 10+ years’ experience in technical leadership, engineering management, or related roles, ideally within Power Plants, Waste-to-Energy, or Industrial Service sectors.
  • Proven track record in managing a technical department, executing strategic action plans, and achieving performance targets.
  • Experience with budgeting, resource planning, and process optimization.
  • Experience with design processes and equipment management related to service tendering and project execution.
  • Experience in working in a matrix organization.
  • Advanced IT proficiency in business applications, field service management tools.
  • Fully fluent in the local language and English, another language is a plus.

• Personal Attributes:

  • Strong awareness of QHSE (Quality, Health, Safety, and Environment) protocols and commitment to safe work practices.
  • Strong leadership and decision-making skills with a solution-oriented mindset.
  • Excellent communication, interpersonal, and conflict-resolution abilities.
  • Highly organized, proactive, and detail oriented.
  • Adaptable and capable of managing multiple priorities in a dynamic environment.
  • Committed to operational excellence and continuous improvement.
  • Willingness to travel to site occasionally, within the designated region and internationally.

Additional Information

• We Offer:
• Responsible challenge with diversified field of activity
• Team-oriented working atmosphere in an international Company
• Personal development opportunities through own Inova Academy
• Opportunity to gain an insight into various technical disciplines
• Adequate employment conditions
• A modern infrastructure
• Physical Demands:
• Frequently required to talk or hear, sit, use hands to finger, handle or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
• Working Conditions:
• Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is usually moderate.
• Note: This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required.