Group Leader - Pheresis

About the role

Performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. Evaluates vein performance to identify possible problems and makes necessary corrections to expedite donation time while ensuring product quality and donor safety. Educates new donors on therapeutic products made from donated plasma and maintains alertness to any reactions by donors.

Responsibilities

• Perform venipuncture to begin pheresis process in compliance with SOPs and FDA guidelines
• Make adjustments to ensure donation process is efficient and a positive experience for the donor
• Explain screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition and other pertinent information to new donors
• Answer all donors' questions timely, accurately and professionally
• Assist with donor reactions or notify appropriate staff
• Use Personal Digital Assistant (PDA) to record incidents during pheresis process, such as machine alerts and alarms, volume variances and donor adverse events
• Provide guidance and technical training about processes and procedures to donor floor and other staff
• Monitor donor flow on the donor floor to assure continuous turnover; allocate resources to address donor backlog
• Perform calibrations and verify maintenance has been performed as outlined in SOPs
• Respond to and resolve complex equipment alarms or donor issues
• Troubleshoot equipment failures, including creating incident documentation, removing and/or replacing equipment from service
• Change supply lot numbers in the electronic donor information management system when new lot number is introduced into production
• Support center management by providing input into staff scheduling
• Resolve minor donor relations and technical procedure issues
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in SOPs
• Understand policies and procedures associated with hyper immune programs at the center if applicable
• Maintain clean efficient work environment and ensure sufficient operating supplies and forms are available
• Follow all HSE and OSHA policies and procedures; promote safety in all actions
• Conduct routine audits of internal procedures and documentation
• Maintain confidentiality of all personnel, donor and center information
• May be cross-trained in other areas to meet the needs of the business
• Bilingual skills may be required at the discretion of the organization
• Perform other job-related duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum 18 months experience in a medical or health care environment preferred or equivalent combination of education and experience
• Specialized medical or phlebotomy training preferred

Working conditions

• Ability to make decisions which have moderate impact on immediate work unit
• Understands, remembers and communicates routine, factual information
• Must be able to see and speak with customers and observe equipment operation
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

Pay

$19.52/hour - $21.31/hour at hiring. Individual base pay within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.

Benefits

• Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage
• Company-provided basic life insurance and Short- and Long-Term Disability
• Option to participate in CSL's 401(k) Savings Program
• Paid Time Off (PTO) for vacations, illness, and other personal business
• Paid observed holidays as designated by the Company