Group Leader - Pheresis

About the role

Performs all aspects of the pheresis procedure and plasma collection in compliance with Standard Operating Procedures (SOPs), including donor set-up, monitoring, and disconnect.

Responsibilities

• Perform venipuncture to begin the pheresis process in compliance with SOPs and FDA guidelines.
• Evaluate donor vein performance to identify and correct problems, ensuring product quality, donor safety, and an efficient, positive donation experience.
• Educate new donors on therapeutic products made from plasma, the screening process, health tests, appointment systems, donation fees, center policies, nutrition, and other pertinent information. Answer all donor questions accurately and professionally.
• Maintain alertness to donor reactions and assist or notify appropriate staff as needed.
• Record incidents during the pheresis process using a Personal Digital Assistant (PDA), including machine alerts, alarms, volume variances, and donor adverse events.
• Provide guidance and technical training on processes and procedures to donor floor and other staff.
• Monitor donor flow to ensure continuous turnover and allocate resources to address backlogs.
• Perform calibrations, verify maintenance, and troubleshoot equipment failures, including documenting incidents and removing/replacing equipment from service.
• Update supply lot numbers in the electronic donor information management system when new lot numbers are introduced.
• Support center management by providing input into staff scheduling and resolving minor donor relations and technical procedure issues.
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in SOPs.
• Understand and follow policies and procedures associated with hyper immune programs, if applicable.
• Maintain a clean, efficient work environment with sufficient operating supplies and forms. Follow all Health Safety & Environmental (HSE) and OSHA policies and procedures. Promote safety in all actions and may conduct routine audits of internal procedures.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required to meet business needs.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of 18 months experience in a medical or health care environment preferred, or equivalent combination of education and experience.
• Specialized medical or phlebotomy training preferred.

Working Conditions

• Ability to make decisions with moderate impact on the immediate work unit.
• Must understand, remember, and communicate routine, factual information.
• Ability to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and demonstrate a high level of manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures, and bloodborne pathogens.
• Required to wear Personal Protective Equipment (PPE) while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.

Benefits

• Options for health care benefits, including medical, prescription drug, dental, and vision coverage (effective first day of hire).
• Company-provided basic life insurance and Short- and Long-Term Disability.
• Option to participate in CSL’s 401(k) Savings Program.
• Paid Time Off (PTO) for vacations, illness, and other personal business.
• Paid observed holidays as designated by the company.