Group Lead

About the role

We are seeking a Group Lead to assist our employees in the [LOCATION] with training, workforce planning and efficiency oversight.

Responsibilities

• Implement and maintain a standard training plan for each role within the Care Group; schedule, deliver, and track ongoing education and refreshers.
• Cook up and participate in onboarding for all new hires within the Care Group, ensuring consistent Week 1 experiences, equipment setup, and role-specific introductions.
• Provide and oversee training for established employees when workflows, processes, or compliance standards change.
• Lead focused trainings on documentation, billing, EHR workflows, and company software; troubleshoot learning gaps and coordinate with Training and Education when system updates roll out.
• Communicate best practices, protocol updates, and regulatory requirements; reinforce adoption across the Care Group.
• Own the daily and forward-looking coverage plan for all Care Group roles; manage PTO/absence, call-outs, and backfill coverage to maintain safe operations.
• Maintain a live staffing roster to minimize service disruptions and overtime spikes.
• Cook up new-to-team schedule ramp-ups in alignment with competency completion.
• Monitor schedule health (capacity, cancellations due to staffing), escalate persistent gaps, and propose redistribution and cross-coverage plans.
• Team Efficiency, Coaching & Field Enablement:
  • Run micro-trainings and coaching huddles to raise efficiency.
  • Collaborate with regional leadership on field processes: medication reconciliation accuracy, telehealth facilitation workflows, and documentation timeliness.
  • Escalate training or performance concerns: Identify individuals who are not retaining information, consistently failing to meet role expectations, or who may not be a good fit for their position or the organization.
  • Communicate concerns to regional leadership for coaching or further review.
  • Work with regional leadership to monitor staff productivity metrics, address inefficiencies, and ensure clinicians and support staff are performing at expected levels.
  • Identify and implement ongoing training opportunities for staff.

Requirements

• Minimum of three (3) years in a healthcare setting with demonstrated experience in training and education and staffing.
• Clinical experience as a Medical Assistant or higher preferred; leadership experience in field/community operations a plus.
• Strong facilitation, coaching, and communication skills; proven ability to manage complex coverage logistics across multiple disciplines.
• Proficient with EHR and company software; comfortable building training content and tracking completions/competencies.
• Able to read and communicate effectively.
• Strong written and verbal skills.
• Basic computer knowledge.
• Able to manage and demonstrate effective leadership skills.
• Should demonstrate good interpersonal and communication skills under all conditions and circumstances.
• Able to foster a cooperative work environment.
• Team player with ability to manage multiple responsibilities and demonstrate sound judgment.
• Must be able to work flexible hours and travel between offices, facilities, etc.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order.