Jobs · Customer Service · California

Group Lead

ASML · San Jose, CA · 1 wk ago
HybridCustomer ServiceFull-time

About the role

ASML US brings together creative minds in science and technology to develop lithography machines that enable the production of faster, cheaper, and more energy-efficient microchips. This role leads the MPS CS US California team, managing people and development, implementing policies, and contributing to strategic objectives in alignment with corporate guidelines and regional management.

Responsibilities

  • Develop policies and objectives for the assigned unit and contribute to the broader strategy to direct activities within the unit.
  • Develop, manage, and ensure the realization of the year plan and budget for the assigned unit, including acquiring approval.
  • Direct and drive the realization of planned results and departmental contributions to cross-sector projects, monitoring and deciding on financial allocations to remain within budget.
  • Evaluate organizational design, processes, and systems, and initiate improvements.
  • Attract, lead, coach, appraise, and develop employees, ensuring staffing and increasing enablement.
  • Keep up with internal and external developments to ensure the development, transfer, and retention of knowledge and information.
  • Provide insights on quantitative and qualitative developments through periodical and ad-hoc reports and analyses.
  • Draft and execute the year plan and budget for the team, with a time horizon of three to six months.
  • Explain and advocate for chosen solutions using content-driven arguments to internal and external parties.
  • Interact with department managers and external stakeholders.
  • Evaluate and improve work processes for the functional discipline and propose organizational design changes to management.
  • Supervise the work of 10 or more subordinates.
  • Coordinate activities requiring an advanced vocational level (experienced bachelor’s level or equivalent).

Requirements

  • Bachelor’s degree in engineering (electrical, mechanical, or mechatronics) or equivalent experience.
  • 7+ years of relevant work experience.
  • Strong customer focus and commitment to customer satisfaction.
  • Ability to complete assignments with attention to detail and high accuracy.
  • Ability to establish and maintain cooperative working relationships with co-workers and customers.
  • English proficiency (both oral and written).

Preferred Qualifications

  • Team management or leadership experience.
  • Semiconductor or related industry experience.
  • In-depth understanding of lithography operations.

Skills

  • Ability to observe and respond to people and situations, and interact effectively with others.
  • Capacity to learn and apply new information or skills.
  • Ability to read and interpret data, information, and documents.
  • Strong customer focus and commitment to satisfaction through prioritization, quality, efficiency, and professionalism.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result-driven with demonstrated ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Ability to work independently or as part of a team with minimal supervision.
  • Open, clear, concise, and professional communication.
  • Ability to establish and maintain cooperative working relationships with managers, co-workers, and customers.
  • Works according to procedures within provided timelines.
  • Flexible in working hours, travel, and work environments.
  • Takes initiative and works independently.
  • Team worker with good social skills and a customer-oriented approach.
  • Ability to plan and set priorities.

Other Information

  • Position requires traveling up to 20% of the time.
  • Routinely required to sit, walk, talk, hear, use hands for keyboarding and handling, stoop, kneel, crouch, twist, reach, and stretch.
  • Occasionally required to move around the campus and lift/move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Similar jobs

Group Lead

BechtUnited States· 2 mo ago
RemoteConsultingapply on workforcenow.adp.com

Group Lead

JELD-WEN, Inc.Rantoul, IL· 2 mo ago
Manufacturing$28.04–$30.68/hrapply on jobs.jeld-wen.com

Group Lead

Ducommun IncorporatedAppleton, WI· 1 mo ago
OTHRapply on ducommun.csod.com

Group Lead

The Home for Little WanderersNew York, NY· 2 wk ago
Healthcare$19–$21/hrapply on recruiting.ultipro.com

Group Lead

JELD-WEN, Inc.Ligonier, IN· 1 wk ago
Manufacturingapply on jobs.jeld-wen.com

Group Lead

ZOLL Medical CorporationChelmsford, MA· 2 mo ago
Management$27–$29/hrapply on zoll.wd5.myworkdayjobs.com