Group Lead, 3rd Shift - Eden Prairie

About the role

Responsible for leading a team of technicians in providing high-quality customer service and technical support during the evening shift at our Eden Prairie location.

Responsibilities

• Oversee daily operations and ensure efficient workflow
• Train and mentor team members
• Handle escalated customer issues and provide timely resolutions
• Collaborate with other departments to improve service delivery

Requirements

• Bachelor’s degree in a related field or equivalent work experience
• At least 3 years of experience in a leadership role within a customer service environment
• Strong interpersonal and communication skills
• Ability to manage multiple tasks and prioritize effectively

Qualifications

• Proficient in Microsoft Office Suite
• Experience with CRM systems
• Knowledge of industry-specific software tools

Skills

• Customer service excellence
• Technical troubleshooting
• Team management
• Problem-solving

Benefits

• Comprehensive health insurance package
• Flexible scheduling options
• Professional development opportunities

Pay

$20.00 per hour

Schedule

3rd Shift: 10:00 PM - 6:00 AM

Note: This position is available to candidates who are currently residing in Eden Prairie, MN.

PrevueAPS is an equal opportunity employer.