Group Fitness Instructor

Main Objective

The Group Exercise Instructor & Greeter works under the direction of the Wellness Coordinator to promote the mission through a variety of methods including designing and presenting group exercise classes/programs to meet the health needs of clients, overseeing the enrollment and check-in process as well as merchandise sales and inventory.

Essential Duties and Responsibilities

• Teach scheduled group fitness classes, beginning and ending on time. Provide proper group exercise instruction appropriate for class being instructed. Provide adequate warm-up and cool down. Offer modifications during classes to accommodate different levels of fitness and physical abilities.
• Design new classes and programs and implement effectively.
• Manage class registration process to record attendance.
• Maintain a current knowledge of industry developments and propose programming, as appropriate, to best serve our clients.
• Monitor facility to ensure that all individuals comply with the appropriate check in procedures.
• Provide excellent customer service by acknowledging clients upon entry and exit. Greet visitors in professional, courteous manner to create a welcoming atmosphere.
• Assist with locker room issues such as opening locked lockers, etiquette enforcement, refilling supplies and placing work orders.
• Answer telephones and provide information to callers, take messages, or transfer calls to appropriate individuals.
• Provide facility tours to prospective members and guests.
• Conduct equipment orientations for clients.
• Maintain cleanliness and organization of the facility. Report unsafe conditions and equipment/facilities in need of repair to management.
• Attain and maintain a thorough working knowledge of each piece of exercise equipment and provide one-on-one instruction on proper use to ensure client safety.
• Understand and enforce Arthrex Wellness Center policies and procedures with clients using excellent customer service skills.
• Listen to client concerns, suggestions and complaints. Ensure a prompt and professional response to ensure a positive wellness experience. Escalate to management when appropriate.
• Able to cross-train to assist with other facility operations including fitness floor and wellness food/beverage services.
• Able to cooperate and work well with other staff members subbing whenever possible and assisting with special events as needed.
• Recognize, respond effectively and document incidents and emergencies.
• Oversee all recreational court schedules, reservations and access.
• Schedule all client appointments, provide client reminders and contact appropriate staff upon client arrival.
• Monitor Wellness marketing material used both internally and externally.
• Operate office equipment such as fax machines, scanners, copiers, and phones, and use computers for spreadsheet, word processing, database management, and other applications.
• Assists staff with quality improvement initiatives. Assist department with implementation, coordination and completion of special projects. Assist with training of new staff.
• Organize and assist with sports and recreation services, including tournaments, events, and team-building. Duties include set up, event logistics, facilitation, and tear down.

Education and Experience

• High School diploma required. Bachelor’s degree preferred.
• 1 year experience in group fitness class instruction required
• 1 nationally recognized Group Fitness Certification required. Multiple certifications strongly preferred.
• Must have excellent interpersonal, organizational, and administrative skills with a positive, outgoing nature.

Knowledge and Skill Requirements/Specialized Courses and/or Training

• Knowledge in wellness and fitness.
• CPR certification.
• Ability to communicate well with others and manage multiple programs to ensure continuity of care for the client.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)