Group Director Customer Logistics - Ecommerce

About the role

The Group Director Customer Logistics is responsible for integrated operations management, safety, financial and customer relations of warehouse operations for multiple customers and locations following sector/vertical strategy. They support the sales process by participating in new business development opportunities and working with current customers to support business changes and introduce new services. They implement activities supporting assigned strategic objectives for the vertical and act as the Lean Champion.

Responsibilities

• Support the sales process by participating in business development opportunities with new and existing customers.
• Forecast, plan, manage and ensure locations meet defined financial targets.
• Ensure mitigation plans are implemented as required.
• Build and maintain relationships with customers at the regional and corporate levels based on operational execution and value creation.
• Represent Ryder in customer meetings and presentations to drive retention and growth.
• Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of innovation and continuous improvement.
• Hire, train, guide and supervise GLMs (I&II), Directors I and DCLs to meet the requirements of the positions within the accounts.
• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets.
• Manage operations to ensure internal and external Key Performance Indicators (KPIs) are achieved. Ensure mitigations plans are implemented as required.

Qualifications

• Bachelor's degree required in Business, Logistics, Supply Chain or related field, or a minimum of eight years of relevant work experience required.
• Minimum of fifteen (15) years experience in a logistics environment (warehouse, cross dock, transportation) required.
• Demonstrated experience in developing, growing, improving, and implementing integrated logistics solutions and project management skills.
• Strong P&L experience with forecasting and managing financial targets.
• Experience leading teams in a LEAN work environment is highly preferred.
• Solid knowledge of distribution management at a strategic level, sales and demonstrated knowledge of Profit & Loss performance.
• Knowledge of Lean principles, systems and tools. Intermediate level required.
• Knowledge of Warehouse Management Systems (WMS). Intermediate level required.
• Knowledge of OSHA required; DOT and Hazmat knowledge may be required based on the account(s).

Skills

• Excellent oral and written communications skills with demonstrated leadership capabilities.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, etc.).
• Ability to create and develop an inclusive and engaged work environment.
• Ability to inspire and develop others.
• Must be able to interact with executive level management.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detail oriented with excellent follow-up practices.

Benefits

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.