Group Coordinator | Full Time

About the role

Elevate your career at the premier hotel in downtown Salt Lake City. At Hyatt Regency Salt Lake City, we bring together spacious rooms, stunning mountain views, outdoor amenities, and exceptional dining in the heart of downtown, setting a new standard in hospitality. As part of our team, you’ll proudly represent the Hyatt Regency brand and play a key role in delivering exceptional experiences for our guests every day.

This is a full-time position at 40 hours per week, reporting to the Director of Revenue Management.

Responsibilities

• Ensure all reservations are accurate.
• Work closely with Sales, Event Sales, and Event Planning Managers to ensure group reservations meet client’s expectations and ensure guest satisfaction.
• Ensure all group reservations and blocks are entered and maintained accurately.
• Directly communicate with clients for guest room specifications, changes, and cutoff date reminders.
• Monitor group pickup; request new group rates from the revenue team for after cut-off date requests, room type upgrades, or room requests exceeding contracted allotments.
• Prepare and submit group rooms recap reports, including tracking/posting of group comps and rebate/commission calculations.
• Ensure all pertinent group information is turned over to Front Office Leadership upon arrival of the group.
• Process individual VIP and priority reservations as requested via internal requests.
• Monitor late cancellations, deposits, and accuracy of system settings.
• Complete Package, Promotion, and Upgrade Pricing review for Comp Set bi-monthly.
• Participate in generating revenue with upsells, promotions, and packages.
• Produce daily reporting for the revenue team and directly manage group forecast updates in the revenue management system.
• Support reservations, revenue, front office, sales, and events as needed.

Qualifications

• Intermediate knowledge of Word, Excel, and Opera (Property Management System).
• Excellent attention to detail.
• Excellent multi-tasking and organizational skills.
• Excellent time-management skills.
• Excellent customer service and interface skills.

Benefits

• Discounted and complimentary hotel room nights.
• Up to 8 paid float days upon hire (dependent on hire date).
• Complimentary meals in our colleague Café for every shift worked.
• Medical, dental, and vision insurance—full-time colleagues can enroll after just 30 days.
• 401K retirement savings plan with company match.
• Up to $1,000 in educational assistance per year.
• Opportunities to work and visit Hyatt Hotels and Resorts around the world.