Group Account Supervisor (Pharma Agency, Omni-channel)

Avalere Health is united by one profound purpose: to reach every patient possible. We ensure every patient is identified, treated, supported, and cared for equally. Our Advisory, Medical, and Marketing teams collaborate to forge unconventional connections, building a future where healthcare is accessible and no patient is left behind. We offer enriching, purpose-driven careers that empower employees to make a tangible impact on patient lives, fostering a culture where diverse backgrounds and skillsets thrive.

Our flexible working approach allows teams to decide where they work—whether in-office or remotely—based on team and client needs. Major hubs in London, Manchester, Washington, D.C., and New York, along with smaller global offices, serve as collaboration spaces. Homeworkers receive dedicated support, including social opportunities and resources. Our inclusive culture is supported by six Employee Network Groups: Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity, which promote diversity, equity, and inclusion through regular meetings and programs.

We are an accredited Fertility Friendly employer, offering enhanced parental leave, a Fertility Policy, and flexibility to support employees across their family-planning journey. Professional growth is prioritized through on-demand training, career conversations, and opportunities for global, cross-capability moves. As part of the Disability Confident Scheme, we ensure fair interviews for candidates with disabilities, long-term health conditions, or neurodiversity. Adjustments can be requested during the application process.

About the Role

This position manages the client services team, providing tactical and strategic leadership. You will work directly with clients to ensure goals and objectives are met, owning the campaign process from inception to completion while supervising the client services team on a day-to-day basis.

Responsibilities

• Serve as the primary contact between the client and client services team, ensuring brand strategy is effectively communicated and understood
• Develop relationships and manage key opinion leaders
• Maintain a full understanding of the client’s brand, therapeutic area, and objectives
• Use independent judgment to bridge brand and creative strategy
• Manage day-to-day client service operations to ensure projects are completed on time and within budget
• Anticipate client needs and make proactive recommendations
• Handle multiple projects simultaneously under tight deadlines
• Lead and set an example for the client services team, delivering quality products to clients
• Collaborate with multiple departments to ensure quality control, including providing input on employee performance
• Communicate project updates across all departments
• Provide leadership and guidance to direct reports
• Perform administrative tasks to meet client deliverables
• Attend meetings to discuss client projects and provide status updates
• Perform other duties as assigned

Requirements

• Bachelor’s Degree in Marketing, Advertising, or equivalent discipline
• Pharma agency experience required
• Brand launch experience required
• 7+ years of client services experience within a high-volume advertising agency
• Self-motivated, professional, and detail-oriented with excellent oral and written communication skills
• Comfortable working under pressure and within tight deadlines
• Advanced PC experience with all MS Office Suite

Pay

$120,000 - $135,000 a year

Benefits

• 401K plan with an employer match contribution up to 4% (immediately vested)
• Life insurance, disability coverage, and medical, dental, and vision plans
• Flexible working arrangements, including hybrid and remote work, with the option to work from anywhere globally for two weeks each year
• 20 vacation days plus one personal well-being day, 9 public holidays, and gifted end-of-year holidays
• Early Summer Friday finish in June, July, and August
• Free counseling through the employee assistance program and personalized health support
• Enhanced maternity, paternity, family leave, and fertility policies
• Continuous professional development opportunities, including on-demand training and global mobility options