Group Account Supervisor

Digitas Health is the modern creative agency that takes on the biggest moments in healthcare, raises the standard of creative, and connects people, partners, and ideas to create work that earns its place in culture. Purpose-built for today’s complex and evolving landscape, we partner with some of the world’s largest healthcare brands to do big things by moving faster, connecting deeper, and unlocking new possibilities at the intersection of creativity, data, technology, and empathy. Guided by our purpose, Connected for Good, and fueled by a vibrant, magnetic culture—we deliver meaningful work that drives relevance, changes behavior, and creates lasting impact, always grounded in humanity, not just technology. As part of Publicis Health and Publicis Groupe, we bring together entrepreneurial energy with the scale, stability, and depth of one of the world’s leading communications networks.

About the role

The Group Account Supervisor is the brand champion, providing strategic input, tactical planning, and direction on multiple or large-scale assigned accounts. This role has direct management responsibilities, supervising junior account staff to implement plans in a timely, effective, and profitable manner. The Group Account Supervisor builds and maintains positive, lasting client relationships, ensures high-quality agency output, and drives both strategic and operational success.

Responsibilities

• Agency Operations
  • Drives process, details, and tactical plans.
  • Forecasts and administers client budgets, including estimating, tracking hours, out-of-pocket expenses, and reconciliation.
  • Raises client awareness of budget impacts due to changes in direction.
  • Demonstrates thorough knowledge of contracts and financial tools for account management.
  • Contributes to brand revenue and forecasts.
  • Proactively identifies and resolves operational issues.
  • Solves client issues, moderates conflicts, and influences management decisions.
• Leadership & Management
  • Exhibits strong leadership internally and externally, demonstrating solid judgment.
  • Provides clear direction and feedback to junior account staff.
• Knowledge & Expertise
  • Deep, expert understanding of the therapeutic category, audience, and multiple channels.
  • Basic knowledge of at least one other category and audience.
  • Continuously learns and applies new technologies.
  • Serves as a point of authority for the therapeutic area and proactively identifies market opportunities.
  • Ensures team adherence to agency processes and leads problem resolution.
• Strategy & Vision
  • Develops communication objectives and strategies (e.g., marketing/brand platform briefs).
  • Identifies key issues while driving both big-picture thinking and detailed execution.
  • Addresses strategic marketing issues and proposes viable solutions.
  • Communicates a clear, expert point of view as a marketing partner to clients.
• Planning & Execution
  • Conducts high-level analysis of category, research, and competitive data.
  • Develops marketing/brand platform briefs and owns the agency process.
  • Shows resourcefulness in developing tactical plans, including budgets and timelines.
  • Supervises and manages the production of client-approved marketing tools.
  • Collaborates on creative brief development and assumes responsibility for writing marketing communications plans.
  • Communicates key client issues and initiatives to the team accurately and in a timely manner.
• Client Relationship
  • Builds trusting relationships with client counterparts, seen as strategic and integral to the account.
  • Maintains frequent, positive client contact with key stakeholders.
  • Ensures alignment on brand strategy and positioning across the client, account team, and internal departments.
  • Understands, communicates, and advocates the agency’s point of view.
  • Presents complex data or messages clearly and compellingly to clients.
  • Leads timely, accurate client documentation and correspondence.

Requirements

• Exhibits integrity, trust, and self-development.
• Bachelor’s degree required.
• Experience in a healthcare communications environment preferred.
• 8+ years of relevant experience.

Benefits

• Medical, dental, and vision coverage.
• Disability and 401K plans.
• Parental and family care leave, including family-forming assistance.
• Tuition reimbursement.
• Flexible time off.

Pay

Compensation range: USD $97,375.00 - USD $139,965.00 annually. Compensation will be determined based on skills, qualifications, and experience, consistent with applicable law.