Group Account Supervisor (Access Marketing)

At Avalere Health, we ensure every patient is identified, treated, supported, and cared for—equally. Our Advisory, Medical, and Marketing teams collaborate to forge unconventional connections, building a future where healthcare is accessible and no patient is left behind. We offer enriching, purpose-driven careers that empower employees to make a tangible impact on patient lives, fostering a culture where diverse backgrounds and skillsets thrive.

Our flexible working approach allows teams to decide where they work—whether in-office or remotely—based on team and client needs. Major hubs in London, Manchester, Washington, D.C., and New York, along with smaller global offices, serve as collaboration spaces. Homeworkers receive dedicated support, including social opportunities and resources. We support employees through six Employee Network Groups—Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity—which promote diversity, equity, and inclusion through regular meetings and programs.

As an accredited Fertility Friendly employer, we provide enhanced parental leave, fertility policies, and flexibility to support employees across their family-planning journeys. We are part of the Disability Confident Scheme, ensuring fair interviews for candidates with disabilities, long-term health conditions, or neurodiversity. If adjustments are needed during the application process, candidates can request them.

Our "Magnet, Not Mandate" approach means no formal office requirement, though proximity is valued for meaningful in-person engagement. Primary hiring regions include Philadelphia, New York City, Washington, D.C., Chicago, and Toronto, with consideration for exceptional candidates in other areas.

About the Role

The Account Supervisor manages the client services team across single or multiple clients, working directly with clients to ensure goals and objectives are met. This role owns the campaign process from inception to completion and may supervise direct reports. Market Access experience is required.

Responsibilities

• Manage a digital brand focused on websites (Market Access experience required).
• Manage MLR submissions in Veeva.
• Build and sustain relationships with key clients grounded in an understanding of their business goals.
• Provide confident counsel on client inquiries and establish fluency in Avalere Health’s capabilities and offerings.
• Develop proficiency in the client’s market, trends, influencers, competitors, and key stakeholders.
• Communicate the brand’s business objectives to the agency team verbally and through written communications.
• Provide feedback on work in development across strategy, creative, technical, and analytic project types, and interpret client and medical/regulatory/legal feedback for the agency team.
• Document all scope requests, author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs from the delivery team.
• Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly.
• Identify potential growth opportunities and partner with account leadership to grow revenue within assigned accounts.

Requirements

• 5+ years of experience managing client relationships in an agency environment with a background in digital tactics focused on websites.
• Experience in pharmaceutical marketing is required.
• Proven ability to collaborate across functions and project teams in a dynamic environment.
• Experience managing pharma brand launches in rare disease is preferred.
• Demonstrated verbal and written communication skills.

Pay

$105,000 - $135,000 a year. We are committed to offering a competitive and fair salary that reflects your location, qualifications, and experience.

Benefits

• 401K plan with an employer match contribution up to 4% (immediately vested).
• Life insurance, disability coverage, and medical, dental, and vision plans.
• Flexible working arrangements, including hybrid and remote work, with the option to work from anywhere globally for two weeks each year.
• 20 vacation days plus one personal well-being day, 9 public holidays, and gifted end-of-year holidays.
• Early Summer Friday finish in June, July, and August.
• Free counseling through our employee assistance program and personalized health support.
• Enhanced maternity, paternity, family leave, and fertility policies.
• Continuous professional development opportunities, including on-demand training and global mobility.