Group Account Manager

About the role

As Group Account Manager, you will manage and expand Freed’s growing base of B2B customers. Your portfolio will consist of medical groups of varying size and complexity that are currently subscribed to our core product. Some accounts will be at full capacity, most will not. Your job is to ensure we deliver on Freed’s promise: to be the most clinician-friendly company in the world.

Responsibilities

• Lead the set-up and execution of a B2B customer management playbook, from onboarding to expansion.
• Analyze and identify opportunities to proactively reach out to customers to make sure they are getting the most out of our product.
• Identify and successfully close expansion opportunities.
• Provide ongoing support to the user base across your portfolio.

Requirements

• 5-8 years of directly relevant experience managing high-profile customer accounts.
• A demonstrated track record of expanding accounts through deliberate, systematic efforts.
• A core expertise in managing medium to large customer accounts.
• A motivated, self-directed individual with an intrinsic sense of ownership and accountability.
• An indefatigable spirit capable of handling both customer delight and dissatisfaction.

Nice to have

• Previous experience in an early-stage, high-growth company.
• Familiarity with advanced technology and AI-type products and solutions.
• Experience working in a cross-functional, highly collaborative, asynchronous working environment.

Qualifications

Not specified.

Skills

Not specified.

Benefits

Competitive salary and equity in a high-growth company
Opportunity to make an immediate impact
Medical, dental, and vision provided for US-based employees
Unlimited PTO
401(k) plan to support your long-term financial goals
Commuter stipend for San Francisco based employees

Pay

TBD

Schedule

Hybrid schedule, with in-person meetings three days a week.