Group Account Manager

About The Role

As Group Account Manager, you will be responsible for managing and expanding Freed’s growing base of B2B customers. Your portfolio will consist of medical groups of varying size and complexity that are currently subscribed to our core product. Some accounts will be at full capacity, most will not. Your job is to ensure we deliver on Freed’s promise: to be the most clinician friendly company in the world.

• Lead the set-up and execution of a B2B customer management playbook, from onboarding to expansion.
• Analyze and identify opportunities to proactively reach out to customers to make sure they are getting the most out of our product.
• Identify and successfully close expansion opportunities.
• Provide ongoing support to the user base across your portfolio.

What You’ll Bring

• 5-8 years of directly relevant experience managing high profile customer accounts.
• An established 'toolkit' for delivering exceptional customer service, especially in a fast-paced, low process, entrepreneurial environment.
• Core expertise in managing medium to large customer accounts, plus a demonstrated track record of expanding those accounts through deliberate, systematic efforts.
• A high motivation, self-direction, and an intrinsic sense of ownership and accountability.
• An indefatigable spirit that's equally capable of handling customer delight and dissatisfaction.

NICE TO HAVES

• Previous experience in an early-stage, high growth company.
• Familiarity with advanced technology and AI-type products and solutions.
• Previous experience working in a cross-functional, highly collaborative, asynchronous working environment.