Grounds & Retail Department Lead

Key Responsibilities

• Lead and oversee daily operations of the Grounds and Retail teams
• Maintain leadership authority equivalent to other department leads within the organization
• Monitor staff productivity, workflow efficiency, and task completion to ensure departmental goals are met
• Provide coaching, guidance, and performance feedback to team members while fostering accountability and professional growth
• Address employee concerns or interpersonal issues through mediation and problem-solving prior to escalation
• Escalate formal disciplinary matters, performance concerns, or HR-related issues to the Retail Store Manager when appropriate
• Promote adherence to company policies, safety procedures, and operational standards
• Maintain open communication with other department leads and respect established processes across departments
• Support other departments as business needs require

Department Leadership & Team Oversight

• Oversee maintenance and presentation of all outdoor grounds, greenhouse areas, warehouse spaces, and customer-facing areas
• Affirm cleanliness and organization across storage areas, outdoor displays, and operational spaces
• Assist with building projects, plumbing tasks, equipment handling, and general facility maintenance
• Afford support with installation and troubleshooting of filtration systems, pumps, aeration systems, and plumbing lines
• Afford support with pond construction support, landscape upkeep, and aquatic system maintenance as needed
• Coverage of loading and unloading of equipment and materials shipments
• Afford support with coordination of company presentation standards

Retail Operations & Customer Experience

• Oversee daily retail floor operations and serve as the lead point of contact during assigned shifts
• Provide hands-on customer support, including product recommendations and basic pond and equipment guidance
• Ensure retail, greenhouse, and outdoor sales areas remain clean, organized, stocked, and properly presented
• Direct team members on daily priorities to maintain floor coverage, task completion, and customer satisfaction
• Monitor staff productivity on the sales floor and address day-to-day performance or operational issues
• Afford support with and/or management of ordering of all retail products, fish, and general operational supplies (including greenhouse and store-use materials)
• Maintain accurate inventory records of these items, and ensure proper stock levels and operational readiness
• Afford support with merchandising execution, restocking, and seasonal display setup
• Resolve customer concerns when possible and coordinate referrals to Construction, Service, or other departments when appropriate
• Afford support with register coverage, customer transactions, and general retail operations during peak business periods

Operational & Leadership Expectations

• Act as the primary day-to-day leadership contact for Grounds & Retail staff during daily operations, under direction of the Retail Store Manager, including creating, implementing, and enforcing department-specific SOPs and maintenance checklists for all areas of the property
• Participate in regularly scheduled meetings with the Retail Store Manager to review departmental performance, staffing needs, ongoing projects, operational priorities, and overall store initiatives
• Support scheduling execution and workflow planning to maintain adequate departmental coverage
• Maintain ownership and accountability for department performance and standards
• Maintain responsiveness and accessibility by phone to support staff and operational needs outside of standard working hours
• Demonstrate flexibility and willingness to assist across departments to support overall business success
• Support company culture through professionalism, collaboration, and proactive communication

Qualifications

• 2-4 years of experience in retail, landscaping, construction, facilities, or related operational environments required
• Previous experience leading or supervising team members preferred
• Strong leadership, conflict resolution, and interpersonal communication skills
• Ability to work effectively in a fast-paced, hands-on environment
• Comfortable working both indoors and outdoors in varying weather conditions
• Basic computer proficiency, including tablets or mobile field devices
• Ability to lift 30-60 lbs and perform physical job duties including standing, bending, lifting, and walking for extended periods
• Highly organized with strong attention to detail and safety practices
• High school diploma or GED required
• Valid driver’s license with satisfactory motor vehicle record required
• Availability for weekends, holidays, and peak seasonal business periods required

Position Salary

Full-Time | Starting at $48,000 depending on experience

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k and company match
• Employee company discount
• High-growth and promotion opportunities!