GROUNDS KEEPER IMG

Key Responsibilities And Performance/Behaviors

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Can explain or demonstrate technical skills used to complete tasks to standard.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge of IMGR&C products and services.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional and friendly manner.
• Responds to obstacles; finds new ways to reach desired end results.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; "Do it right the first time."
• Makes suggestions to improve performance.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats other with respect in all situations.
• Serves others.
• Identifies and communicates needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Acts to protect and preserve property of IMGR&C.
• Makes suggestions to improve performance.
• Meets IMGR&C Appearance standards.
• Supports IMGR&C reputation and image in all situations, on and off property.
• Attends all Marketing Special Events and Concerts.
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

Essential Duties and Responsibilities

• On a daily basis, checks with Grounds Maintenance Manager or Assistant Grounds Maintenance Manager for any and all work orders for the resort.
• Carry out daily assignments and daily work detail.
• Details involve concepts and methods familiar to the team member and are made in terms of the objective to be achieved and without explicit instructions on work method.
• Inventories supplies on a daily basis to report items needed.
• Must be able to operate a two-way radio.
• Keep IMGR&C grounds clean at all times.
• Must be able to read, write, and be able to follow written and/or oral instructions.
• Checks, maintains, and repairs any general maintenance needs on a daily basis.
• Treats IMGR&C equipment (vehicles, tools, etc.) with care and performs regular maintenance on the equipment.
• Performs other duties as required.

Education and/or Experience Requirements

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted.
• Mescalero Apache Tribal preference; bicultural experience preferred.