Ground Operations Manager

Location: Bangkok (with future opportunity in expanding FBO locations)

About the role

We are seeking a dynamic and results-driven Ground Operations Manager to lead and elevate our aviation ground operations. This high-impact leadership role is suited for an experienced professional (approximately 5+ years) who is passionate about enhancing operational efficiency, safety, and reliability. This position reports directly to the Managing Director and plays a critical role in shaping the future of our operations, with a clear career pathway to Head of Fixed-Base Operator (Private Jet Terminal) in various locations.

Responsibilities

• Lead and optimize daily ground operations, ensuring efficiency, service excellence, and operational reliability
• Establish, implement, and continuously improve standard operating procedures aligned with company and regulatory requirements
• Drive a strong safety-first culture, managing Safety Management Systems (SMS) and mitigating operational risks
• Ensure full compliance with CAAT, AOC requirements, and international aviation standards
• Oversee and develop a high-performing team, ensuring proper training, competency, and resource allocation
• Manage relationships and negotiate agreements with ground handling agents and external partners
• Monitor and enhance performance across all ground handling functions and service delivery
• Collaborate with airport authorities and regulatory bodies to ensure seamless and secure operations
• Participate in Safety and Quality Review Boards, contributing to strategic operational improvements
• Support the development of policies, procedures, and long-term operational strategy

Requirements

• Minimum 5 years of experience in aviation ground operations or related field
• Proven ability to lead teams and drive operational improvements
• Strong understanding of aviation safety, compliance, and regulatory frameworks
• A proactive, hands-on leader with a mindset for continuous improvement and reliability
• Excellent communication and stakeholder management skills
• Passion and ambition to grow into a senior leadership role

Benefits

• Direct reporting line to the Managing Director with high visibility and impact
• Opportunity to transform and modernize ground operations
• Clear career progression to Head of Fixed-Base Operator (Private Jet Terminal)
• Be part of a growing aviation business with a focus on excellence, safety, and premium service