Ground Handler/Fulfillment Specialist

About the Role

We are seeking a motivated, hands-on Fulfillment Operations Specialist to join our fast-paced fulfillment and delivery team. In this role, you will be on the front lines actively performing picking, packing, and aircraft loading activities while simultaneously stepping up to support the Operations Team Lead in daily supervisory duties. The ideal candidate thrives in dynamic settings, leads by example, and is looking to develop their leadership career. A foundational understanding of supply chain processes and performance metrics is highly desirable.

Responsibilities

• Efficiently locate, pick, and pack orders according to strict Standard Operating Procedures (SOPs).
• Conduct rigorous weight and accuracy checks before securely loading packages onto delivery aircraft.
• Assist with morning setup, ensuring the operational area is clean, organized, safe, and that all equipment is fully functional.
• Perform daily inventory counts and maintain meticulous care of stock and equipment.
• Act as the right hand to the Operations Team Lead, helping to monitor workflow and guide frontline team members.
• Confidently manage onsite team activities and daily operations when the Team Lead or Tier 2 managers are unavailable.
• Champion site safety protocols, lead by example, and assist in the immediate resolution of any operational incidents.
• Keep a pulse on daily throughput and support the team in hitting key supply chain goals.

Requirements

• 1 or more years of experience in a fast-paced environment (logistics, retail, warehouse, or fulfillment).
• Proven experience or strong desire to step into a leadership role; experience coaching or training peers is a plus.
• Good understanding of standard warehouse/supply chain processes and exposure to performance metrics (e.g., order accuracy, cycle times, throughput).
• Strong interpersonal and communication skills with a heavy focus on safety details.
• Ability to pass a background check and maintain a valid driver's license for occasional travel between sector sites.
• Ability to work outdoors, stand for long periods, and comfortably lift up to 35 lbs.
• Availability required between 6 AM and 10 PM, 7 days/week (up to 40 hours per week). Adherence to strict work hours is mandatory.

Skills

• Flexibility
• Communication
• Leads by example
• Leadership
• Packing
• Leadership Potential
• Logistics
• Coaching
• Throughput
• Picking
• Performance metrics
• Strong interpersonal and communication skills
• Retail
• Warehouse
• Supply chain processes
• Supply Chain Knowledge

Pay

$20 - 22 per hour

Schedule

Rotating shifts between 6:00 AM and 10:00 PM, up to 40 hours per week. Core hours vary based on business needs.

Benefits

• Medical, prescription, dental, and vision insurance
• AD&D and life insurance
• Short-term disability
• 401K plan

All benefits are based on eligibility.

Location: New Caney, Texas

Job type: Solutions

Education: No degree required