Grooming Salon Manager

About the role

The Grooming Salon Leaders primary purpose is to lead and manage grooming salon operations and grooming salon team members. The Grooming Salon Leader is responsible for delivering a high level of customer satisfaction, fostering a positive work environment, driving salon performance, and developing and coaching both entry-level and seasoned groomers. In addition, the Grooming Salon Leader is responsible for performing expert-level grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, while also prioritizing the safety, comfort, and well-being of the pets in our care.

Responsibilities

• Oversee day-to-day operations of the grooming salon, ensure smooth and efficient workflows, optimize scheduling and grooming capacity, manage inventory levels in the salon, and execute staffing plans
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, provide coaching, feedback, training, and performance evaluations, while fostering a positive and collaborative work environment that encourages teamwork, professional growth, and continuous learning and development
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand, balance team availability with business needs, ensuring coverage during peak hours
• Maintain a clean and safe grooming area and salon, disinfect and sanitize grooming tools and equipment, perform daily and weekly cleaning duties in the salon and in adherence to Petco hygiene and sanitation policies, other cleaning and maintenance tasks as assigned, including but not limited to cleaning air filters, vents, and drains
• Interact professionally and effectively with pet parents, provide exceptional customer service, address grooming related inquiries, offer grooming recommendations, and provide timely and proactive resolution to questions or concerns
• Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices & products to promote the overall well-being of the pet
• Independently perform professional grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to pet parent's instructions and adhering to breed standards and company policies and procedures
• Stay abreast of grooming industry trends and best practices to enhance your grooming skills and your teams' skills

Requirements

• 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program
• Strong leadership skills, with the desire to lead, train, and develop people, with 1-2 years previous experience of salon management, or related field, preferred
• High-school diploma or GED preferred, though not required
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members
• Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards
• Genuine passion for animals with a desire to continue a career in pet grooming
• Strong decision making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations, with guidance from Solutions Manager or Store General Manager when necessary
• Results-driven, with focused commitment on salon productivity, performance, growth, and improvement
• Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards
• Capable of handling pets of all sizes and temperaments with care and empathy

Qualifications

• Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule

Skills

• Strong leadership and coaching skills
• Excellent communication and interpersonal skills
• Expert knowledge of various dog breeds and grooming requirements
• Proficiency in breed-specific cuts, styling techniques, and grooming standards
• Ability to handle pets of all sizes and temperaments with care and empathy

Benefits

• Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)
• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts
• All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
• State of the art equipment, including bathing system, kennels, tables, and dryers
• Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor

Pay

Payment in accordance to the Grooming Salon Leader Incentive Plan details

Schedule

Full time, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule