Grooming Salon Manager

About the role

The Grooming Salon Leader at Petco is responsible for leading and managing grooming salon operations and team members, while delivering expert grooming services to valued customers' pets. This role offers competitive pay, medical, dental, vision benefits, a 401(k), paid time off, and pet discounts.

Responsibilities

- Oversee day-to-day operations of the grooming salon, ensuring smooth and efficient workflows, optimizing scheduling and grooming capacity, managing inventory levels, and executing staffing plans. - Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, providing coaching, feedback, training, and performance evaluations, while fostering a positive and collaborative work environment. - Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand, balancing team availability with business needs, ensuring coverage during peak hours. - Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyzing data to identify areas for improvement, and developing action plans. - Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability. - Interact professionally and effectively with pet parents, providing exceptional customer service, addressing grooming-related inquiries, offering grooming recommendations, and providing timely and proactive resolution to questions or concerns. - Stay abreast of grooming industry trends and best practices to enhance grooming skills and team members' skills. - Independently perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to pet parent's instructions and adhering to breed standards and company policies and procedures. - Operate and maintain various grooming instruments, including clippers, blades, shears, brushes, and dryers. - Evaluate individual needs of each pet, taking into consideration coat, type, skin conditions, temperament. - Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices & products to promote the overall well-being of the pet. - Always ensure the well-being and safety of every animal in the salon, monitoring pets for any signs of discomfort, illness, or injury, and promptly reporting any concerns to pet owners and store management. - Perform quality checks to maintain a clean and safe grooming area, disinfect and sanitize grooming tools and equipment, perform daily and weekly cleaning duties in the salon and adhere to Petco hygiene and sanitation policies, other cleaning and maintenance tasks as assigned, including but not limited to cleaning air filters, vents, and drains. - Utilize expert knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all activities and areas of the grooming business, ensuring standards are maintained in the grooming salon, holding salon team members accountable for safety and quality standards.

Requirements

- 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program. - Strong leadership skills, with the desire to lead, train, and develop people, with 1-2 years previous experience of salon management, or related field, preferred. - High-school diploma or GED preferred, though not required. - Very strong verbal and written communication skills for interactions with pet parents and grooming team members. - Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors. - Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards. - Genuine passion for animals with a desire to continue a career in pet grooming. - Strong decision-making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations, with guidance from Solutions Manager or Store General Manager when necessary. - Results-driven, with focused commitment on salon productivity, performance, growth, and improvement. - Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards. - Capable of handling pets of all sizes and temperaments with care and empathy. - Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule.

Qualifications

- Education/Experience: 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program. High-school diploma or GED preferred, though not required.