Grooming Salon Manager

About the role

The Grooming Salon Leader at Petco is responsible for leading and managing grooming salon operations and team members, delivering expert grooming services, and fostering a positive work environment. This role offers competitive pay, medical, dental, vision benefits, a 401(k), paid time off, pet discounts, and state-of-the-art equipment.

Responsibilities

- Oversee day-to-day operations of the grooming salon, ensuring smooth workflows, optimizing scheduling, managing inventory, and executing staffing plans. - Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, providing coaching, feedback, training, and performance evaluations. - Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand. - Monitor salon performance metrics, analyze data to identify areas for improvement, and develop action plans. - Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth and boost profitability. - Interact professionally and effectively with pet parents, providing exceptional customer service, addressing grooming-related inquiries, offering grooming recommendations, and resolving questions or concerns. - Stay updated on grooming industry trends and best practices to enhance grooming skills and team members' skills. - Independently perform professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to pet parent's instructions and adhering to breed standards and company policies and procedures. - Operate and maintain various grooming instruments, evaluate individual pet needs, educate and provide custom recommendations to pet parents on grooming maintenance and home care practices & products, and ensure the well-being and safety of every animal in the salon.

Requirements

- 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program. - Strong leadership skills, with the desire to lead, train, and develop people, and 1-2 years previous experience of salon management, or related field, preferred. - High-school diploma or GED preferred, though not required. - Very strong verbal and written communication skills for interactions with pet parents and grooming team members. - Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors. - Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards. - Genuine passion for animals with a desire to continue a career in pet grooming. - Strong decision-making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations. - Results-driven, with focused commitment on salon productivity, performance, growth, and improvement. - Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards. - Capable of handling pets of all sizes and temperaments with care and empathy. - Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule.

Qualifications

- Excellent interpersonal and communication skills. - Ability to work independently and as part of a team. - Strong organizational and time management skills. - Ability to handle stressful situations calmly and efficiently. - Knowledge of Petco's grooming policies, standards, and guidelines. - Ability to lift up to 30 pounds as necessary. - Valid driver's license and reliable transportation.

Skills

- Proficiency in grooming techniques for various dog breeds. - Strong leadership and team management skills. - Excellent customer service and problem-solving abilities. - Ability to work in a fast-paced, high-pressure environment. - Strong attention to detail and accuracy in grooming services.

Benefits

- Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details). - Medical, dental, vision and more. - 401k and more. - Paid Time Off. - Petco Discounts. - All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc. - State of the art equipment, including bathing system, kennels, tables, and dryers. - Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor.

Pay

- Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details).

Schedule

- Full time. - Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule.