Grooming Salon Manager

About the role

We are seeking a Grooming Salon Leader to lead and manage grooming salon operations and team members. The ideal candidate will have 2+ years of professional grooming experience and a passion for animals.

Responsibilities

• Oversee day-to-day operations of the grooming salon, ensuring smooth and efficient workflows
• Optimize scheduling and grooming capacity, manage inventory levels, and execute staffing plans
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand
• Monitor salon performance metrics, analyze data to identify areas for improvement, and develop action plans
• Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability
• Interact professionally and effectively with pet parents, providing exceptional customer service, addressing grooming related inquiries, offering grooming recommendations, and providing timely and proactive resolution to questions or concerns
• Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices & products to promote the overall well-being of the pet
• Ensure the well-being and safety of every animal in the salon, monitor pets for any signs of discomfort, illness, or injury, and promptly report any concerns to pet owners and store management
• Perform quality checks to maintain a clean and safe grooming area, disinfect and sanitize grooming tools and equipment, perform daily and weekly cleaning duties in the salon, and adhere to Petco hygiene and sanitation policies
• Utilize expert knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all activities and areas of the grooming business
• Hold salon team members accountable for safety and quality standards
• Perform expert-level grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to pet parent's instructions and adhering to breed standards and company policies and procedures
• Operate and maintain various grooming instruments, including clippers, blades, shears, brushes, and dryers
• Evaluate individual needs of each pet, taking into consideration coat, type, skin conditions, temperament

Requirements

• 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program
• Strong leadership skills, with the desire to lead, train, and develop people, with 1-2 years previous experience of salon management, or related field, preferred
• High-school diploma or GED preferred, though not required
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members
• Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards
• Genuine passion for animals with a desire to continue a career in pet grooming
• Strong decision making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations, with guidance from Solutions Manager or Store General Manager when necessary
• Results-driven, with focused commitment on salon productivity, performance, growth, and improvement
• Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards
• Capable of handling pets of all sizes and temperaments with care and empathy

Qualifications

• Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule

Skills

• Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)
• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts
• All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
• State of the art equipment, including bathing system, kennels, tables, and dryers
• Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor

Benefits

• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts

Pay

The salary range for this role is $15.00 - $30.00 hourly or salary, depending on factors such as position, location, level of experience, and applicable state or local minimum wage laws. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see here.

Schedule

The majority of job duties are conducted indoors in the grooming salon. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. Position may require exposure to heights using a two-step ladder or other support tools, such as vacuums, to perform assigned cleaning and maintenance duties. A large amount of this partner's time will be spent in direct contact with our pet parents and their dogs, and the remaining time will be with the other salon partners. The work environment can be noisy and wet.