Grooming Salon Manager

About the role

We are seeking a Grooming Salon Leader to lead and manage grooming salon operations and team members. You will deliver expert grooming services, foster a positive work environment, and drive salon performance.

Responsibilities

• Oversee day-to-day operations, optimize scheduling and grooming capacity, manage inventory, and execute staffing plans
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, providing coaching, feedback, training, and performance evaluations
• Create and manage efficient grooming schedules, monitor salon performance metrics, and develop action plans
• Collaborate with store management to achieve sales targets and salon objectives, implement strategies to drive growth, and boost profitability
• Interact professionally and effectively with pet parents, provide exceptional customer service, address grooming related inquiries, offer grooming recommendations, and resolve questions or concerns
• Independently perform professional grooming services, operate and maintain grooming instruments, evaluate individual pet needs, educate pet parents on grooming maintenance, and ensure the well-being and safety of pets
• Utilize expert knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all grooming activities

Requirements

The ideal candidate will have 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program. Strong leadership skills, with the desire to lead, train, and develop people, are essential. Previous experience of salon management or related field is preferred, but not required. High-school diploma or GED is preferred, though not required. Very strong verbal and written communication skills are required for interactions with pet parents and grooming team members.

Qualifications

• Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards
• Genuine passion for animals with a desire to continue a career in pet grooming
• Strong decision making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations
• Capable of handling pets of all sizes and temperaments with care and empathy

Skills

• Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)
• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts
• All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
• State of the art equipment, including bathing system, kennels, tables, and dryers
• Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor

Benefits

Includes medical, dental, vision, paid time off, petco discounts, all the supplies & equipment you need, state of the art equipment, career development and growth opportunities, and more.

Pay

Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)

Schedule

Full-time position, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule.