Grooming Salon Leader

About the role

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their pets.

Essential Duties and Responsibilities

Maintain regular and predictable attendance. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable.

Required Qualifications

Experience: Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer. Supervisory experience preferred. Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing purchase required tools. Education: High school diploma or equivalent required. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.

Preferred Knowledge, Skills or Abilities

Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps. Communicate effectively with Associates and customers. Display compassion with animals and treat them accordingly. Exhibit attention to detail. Read, write and count to accurately complete all documentation. Problem solving skills. Basic computer skills. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

Working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.). Lighting and temperature are adequate. Exposure to wet conditions, particularly when bathing dogs. Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste. Exposure to cats and dogs of all sizes, breeds, and temperaments. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours. Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.

Physical Requirements

This position is non-sedentary. Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds. Ability to utilize grooming instruments including shears and dryers. Ability to occasionally lift or reach merchandise overhead. Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to successfully complete all required training. Lift and carry pets generally weighing up to 75 pounds, ability to lift and carry pets weighing over 100 pounds assisted. Ability to frequently move around the salon to groom and bath animals, clean, and maintain the salon for a full shift. Ability to walk, stand and maintain a stationary position while grooming animals for a full shift. Ability to stand, twist, bend, kneel, crouch, stoop and squat frequently to position oneself to groom and bath animals, clean shelves, stock merchandise and equipment as business needs dictate. Ability to handle and be in contact with live animals. Ability to successfully complete all training and certifications to care for live animals. It is essential that you have the physical and mental stamina and ability to move throughout the distribution center and outdoor areas quickly and safely. Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation):