Groomer, Petsense

About the Role

This position is responsible for providing professional grooming services for dogs or cats using knowledge of grooming styles and techniques.

Responsibilities

• Deliver exceptional customer service
• Follow and demonstrate all Petsense by Tractor Supply Mission and Values
• Maintain regular and predictable attendance; work scheduled shifts, including varied hours, days, nights, weekends, and overtime as dictated by business needs
• Answer phone and schedule appointments
• Assist in generating business by calling existing and new customers, scheduling appointments, making follow-up calls, sending reminders, and verifying vaccinations
• Book appointments and greet pets as they arrive
• Thoroughly complete 7-point check-in
• Report all accidents and injuries to the Store Manager immediately
• Follow bathing and grooming procedures as outlined
• Clean ears, clip nails, and perform other needed services
• Adhere to customer instructions regarding clipping patterns
• Clip dog’s hair according to determined pattern using electric clippers, combs, and shears
• Comb and shape dogs’ coat
• Use non-physical techniques to keep animals calm
• Complete and maintain customer and company forms
• Properly and completely fill out required grooming forms
• Adhere to all safety rules and procedures, and follow all safety standards
• Monitor and watch for the Seven Critical Signs of Stress throughout the full appointment
• Sweep, vacuum, clean, and sanitize cages and grooming areas
• Sanitize and maintain grooming tools and equipment to prevent injury and disease spread
• Assist in store operations as needed

Requirements

• Minimum of 1-year experience grooming or styling pets
• Must be comfortable working with dogs and cats
• Must provide own tools (clippers, blades, shears) or be willing to purchase required tools
• High school diploma or equivalent
• Successful completion of Paragon Level 1 & 2 training provided by Petsense
• Ability to read, write, and count accurately

Skills

• Operate and use grooming tools and equipment, including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, dryers, and bathing products
• Communicate effectively with customers
• Display compassion and care for animals
• Exhibit attention to detail
• Lift and carry pets generally weighing 0–50 pounds (up to 75 pounds independently; over 100 pounds assisted)
• Work varied hours, including days, nights, and weekends
• Stand and walk for long periods
• Safely work around pets and pet waste

Working Conditions

• Favorable indoor working environment with moderate noise
• Exposure to wet conditions, particularly when bathing dogs
• Exposure to cats and dogs of all sizes, breeds, and temperaments
• Exposure to sharp grooming instruments, perfumed shampoos, soaps, pets, and pet waste
• Work shifts vary by store but are generally no less than 4 hours and may exceed 10 hours
• Indoor floors and outdoor lots are hard surfaces (concrete, asphalt); lighting and temperature are adequate

Physical Requirements

• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds
• Ability to lift and carry pets weighing up to 75 pounds independently; over 100 pounds with assistance
• Ability to push and pull merchandise up to 2,000 pounds with proper material handling equipment (e.g., pallet jack, dolly, or U-boat)
• Ability to walk, stand, and maintain a stationary position for a full shift
• Ability to frequently move around the salon to groom, bathe, clean, and maintain the salon
• Ability to safely access all areas of the store, including the selling floor, stock area, register area, and salon
• Ability to occasionally lift or reach overhead
• Ability to stand, twist, bend, kneel, crouch, stoop, and squat frequently to groom, bathe, clean, and stock
• Ability to handle and be in contact with live animals
• Ability to operate store equipment such as computers and cash registers

Benefits

Tractor Supply and Petsense by Tractor Supply offer a comprehensive and accessible total reward package, including:

• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources, including adoption and surrogacy assistance

Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.