Groomer

Full-time position with a potential hiring bonus of up to $1,500.

About the role

As a Groomer, you help make a difference in the lives of pets by providing customers with an upscale pet styling experience to improve the look and feel of a pet’s physical appearance. Depending on your professional grooming experience, level of role, and scheduling, you may perform the following grooming services: bathing, brushing, blow drying, de-matting, cutting or trimming hair/fur, gland expression, brushing teeth, nail clipping and grinding, and other specialty services.

Responsibilities

• Complete superior grooms (e.g., bathing, brushing, blow drying, de-matting, cutting or trimming hair/fur, gland expression, teeth brushing, nail clipping and grinding, and other specialty services).
• Provide a thorough hands-on pet check-in and check-out process for each pet and pet parent.
• Use good judgment and alert pet parent of any anomalies that a dog may have.
• Actively engage pet parents and pets, share product knowledge, and educate pet parents.
• Authentically offer enhancements to meet our pet’s and pet parent’s specific needs to support the growth of the business.
• Always treat all pets and pet parents with kindness, respect, and proper handling.
• Positively interact with pet parents in-person, via email, text, and phone providing them with proactive communication and exceptional service.
• Actively engage pet parents to continue to grow the business.
• Maintain a clean, safe work environment.
• Rebook with pet parents to ensure timely, holistic care to promote pet wellness.
• Other duties as assigned.

Requirements

• Must be 18 years or older.
• Minimum 6 months of professional experience in pet grooming.
• Grooming tools and equipment in good working condition.
• Passion for dog grooming and the well-being of pets.
• Knowledgeable in breed standard grooms.
• Skills in scissoring, general cleaning, nail trimming, styling, and all other pet grooming functions.
• Willingness to be educated about the products and services offered.
• Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
• Exceptional active-listening and customer service skills.
• Good time management skills.

Grooming certification preferred.

Physical demands

• Position requires a person to be both indoors and outdoors (to assist with customer carry out).
• Must be able to stand 8 hours per day with or without reasonable accommodation.
• Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation.
• Must be comfortable working with a wide variety of animals including small and large dogs.
• Must be able to work around pet hair and dander.

Benefits

Full-time team members enjoy the following (eligibility varies based on average hours worked and length of service):

• Medical, dental, and vision insurance
• Health Savings Account (HSA)/Flexible Spending Account (FSA) – medical and dependent care
• $25K life insurance policy (employer paid)
• Short and Long-term disability (employer paid)
• Greatly discounted, employer-subsidized pet insurance
• PTO (paid time off) – 2 weeks in first year, 3 weeks in second year
• Paid Parental Leave and Paw-Ternity (paid Pet Adoption bonding time)
• 401(k) Program – employer match at a rate of 0.25% for each 1% contribution, up to 6%. Must be 21 or older.
• Employee Assistance Program/24X7 – completely confidential
• Generous discounts on goods and services
• Team Member Feeder Program - eligible for two units (bags or cases of cans) of participating vendors' product each month

Pay

50% commission structure with an estimated annual wage of $60,000 - $100,000+, depending on experience, qualifications, hours worked, commission, and location.