Groomer Apprentice

About the role

We are a community of pet lovers committed to being your resource for all aspects of pet ownership, including health, nutrition, training, grooming, and the latest in general pet care. As a Groomer Apprentice, you’ll help make a difference in the lives of pets by developing advanced grooming skills and providing an upscale pet styling experience. We offer a progressive training and mentorship program that teaches everything from bathing and brushing to specialty services, while also covering best practices in pet handling, safety, and service promotion.

Responsibilities

• Complete both levels of time-sensitive groomer training through our industry-leading partnership.
• Receive a high-quality grooming toolkit, training, mentorship, and essential resources valued at $2,700.
• Perform superior grooms, including bathing, brushing, blow drying, de-matting, cutting or trimming hair/fur, gland expression, teeth brushing, nail clipping and grinding, and other specialty services.
• Conduct thorough hands-on pet check-in and check-out processes for each pet and pet parent.
• Use good judgment and alert groomers to any anomalies observed in pets.
• Engage pet parents, share product knowledge, and educate them on pet care.
• Authentically offer enhancements to meet pets’ and pet parents’ specific needs to support business growth.
• Treat all pets and pet parents with kindness, respect, and proper handling.
• Interact positively with pet parents in-person, via email, text, and phone, providing proactive communication and exceptional service.
• Maintain a clean and safe work environment.
• Rebook with pet parents to ensure timely, holistic care and promote pet wellness.
• Perform other duties as assigned.

Requirements

• Must be 18 years or older.
• Minimum 6 months of professional experience in pet bathing/grooming assistance.
• Must complete a 60/90-day assessment period with the company.
• Passion for dog bathing and promoting the well-being of pets.
• Willingness to be educated about products and services offered.
• Ability to work a flexible schedule, including evenings and weekends.
• Exceptional active-listening and customer service skills.
• Good time management skills.

Physical Demands

• Position requires working both indoors and outdoors (including assisting with customer carry-out).
• Must be able to stand for 8 hours per day with or without reasonable accommodation.
• Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation.
• Must be comfortable working with a wide variety of animals, including small and large dogs.
• Must be able to work around pet hair and dander.

Programs and Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA)/Flexible Spending Account (FSA) – medical and dependent care.
• $25K life insurance policy (employer paid).
• Short- and long-term disability (employer paid).
• Greatly discounted, employer-subsidized pet insurance.
• PTO (paid time off) – 2 weeks in the first year, 3 weeks in the second year.
• Paid Parental Leave and Paw-Ternity (paid pet adoption bonding time).
• 401(k) Program – employer match at a rate of 0.25% for each 1% contribution, up to 6% (must be 21 or older).
• Employee Assistance Program/24X7 – completely confidential.
• Generous discounts on goods and services.
• Team Member Feeder Program – eligible for two units (bags or cases) of participating vendors’ products each month.
• Store Bonus Incentive Program.

Pay

$14.00–$17.27 per hour, depending on experience and qualifications. Subject to change based on state, city, or county minimum wage requirements.