Groom Tech, Petsense

Overall Job Summary This position is responsible for interacting with customers and associates, supporting selling initiatives and performing assigned tasks. This position will be responsible for completing the training course provided by Petsense, “Paragon,” in preparation for a career in grooming and/or bathing. Paragon is a virtual distant learning program where students are guided through a 15-week training program designed to educate students on the fundamentals in bathing and grooming, while also providing the necessary basic skills in safety, pet first aid and CPR, pet handling skills, dog anatomy and dog physiology. This is achieved through a combination of hands-on practice, book work, online exams, watching videos and submitting photos of practical application for grading. Successful on time completion of the Paragon Level 2 will earn a complete set of grooming tools. Store tools will be provided to use in the store while completing training. Essential Duties and Responsibilities (Min 5%) Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. Take the initiative to support selling initiatives (TEAM):Thank the CustomerEngage with the customer and/or petAdvise products or servicesMake it MemorableFollow and demonstrate all Petsense by Tractor Supply Mission and ValuesMaintain regular and predictable attendanceWork scheduled shiftsfor the duration of the 10 week training program (Level 2 required FT)Paragon students are required to perform a combination of the following duties throughout their day. Although daily tasks may vary day to day, our business and staffing model makes it essential every Paragon student be able to perform all of the following duties accurately, efficiently, and safely on a regular basis and without advance notice:Successfully complete the following training for Level 2 by the required timeline of 10 weeks:Bladed all trimGuard all trimScissored legsConduct a minimum of 10 hands- on practice sessions in each training categorySubmit photos of experience by required deadlineComplete 40 breed specific groom dogs and submit tracking journal by the required deadlineSafe Pet HandlingBathing, Drying, Brushing and Combing all coat typesNail TrimmingEar CleaningPreparatory Hair TrimmingBasic Clipper TechniquesBasic Finishing TechniquesAssists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinationsPromote a safe and productive work environment for all Team Members, customers, and vendorsGreet customers and pets and thoroughly complete 7-point CheckinEnsures the safety and well-being of animalsInspects animals for external signs of parasites, disease or injury and reports findings to pet ownersSanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clientsMaintains safe and sanitary work area to reduce risk to human and animal clientsMaintains records of all pet clients to include services provided and vaccination recordsOperates computer as neededRecovery of store, if neededCustomer Service SkillsDemonstrating ProfessionalismEquipment Handling and MaintenanceEnsures the safety and well-being of animalsMay also be required to perform other duties as assigned. Required Qualifications Experience: Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals. Tools will be provided while enrolled in Paragon. Education: High school diploma or equivalent required. Completed Level 1 Paragon Training and received certification through Petsense. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately. Preferred Knowledge, Skills Or Abilities Working environment is favorable, generally working inside with moderate noise. Indoor floors generally on hard surfaces (concrete, asphalt, etc.) Lighting and temperatures are adequate. Requires work in assigned area of groom shop. Groom shop size varies. Exposure to wet conditions, particularly when bathing dogs. Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets and pet waste. Exposure to cats and dogs of all sizes, breeds and temperaments. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours. Promote a safe and productive work environment for all Team Members, customers, vendors and adhere to Company safety training and guidelines. Working Conditions Working environment is favorable, generally working inside with moderate noise. Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste. Exposure to wet conditions, particularly when bathing dogs. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hoursPromote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelinesExposure to cats and dogs of all sizes, breeds, and temperaments. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Physical Requirements This position is non-sedentary. It is essential that FAST Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service. Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation):Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds. Ability to utilize grooming instruments including shears and dryers. Ability to occasionally lift or reach merchandise overhead. Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment. Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to successfully complete all required training. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack, dolly or U-boat). Ability to frequently move around the salon to groom and bath animals, clean, and maintain the salon for a full shiftAbility to walk, stand and maintain a stationary position while grooming animals for a full shiftAbility to safely access all areas of the store including selling floor, stock area, register area and the full salon including bathing areaAbility to handle and be in contact with live animals. Ability to successfully complete all training and certifications to care for live animals. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.