Grocery Team Leader (Department Manager)

About the role

Provides overall leadership to the Grocery team. Responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. Accountable for Team Member hiring, development, corrective actions and separations.

Responsibilities

• Holds ATLs, supervisors and Team Members accountable for delivering outstanding customer service
• Builds a positive work environment of outstanding teamwork, mutual respect and exceptional morale
• Makes hiring and separation decisions
• Accountable for monitoring and achieving sales, purchasing, and labor targets
• Maintains proper product assortment, merchandising, and inventory control
• Establishes and maintains collaborative and productive working relationships with department leaders and with vendors
• Sustains exceptional level of knowledge / awareness of relevant competitors and industry trends
• Sets and achieves the highest standards of retail execution
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover
• Provides timely, thorough, and thoughtful performance evaluations
• Consistently communicates and models WFM vision and goals

Skills

• Sustains exceptional level of knowledge and awareness of relevant competitors and industry trends
• Advanced knowledge of products, buying, pricing, merchandising, and inventory management
• Food safety certification (if not currently certified, will commit to completing certification within 6 months)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Product knowledge
• Advanced knowledge of regulatory and safety policies and procedures
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
• Proficiency with email, Microsoft Office, and operations-related applications

Experience

• 24+ months retail experience including 12+ months of team leadership experience

Pay

$22.40–$40.40 Hourly

Schedule

Flexible schedule including nights, weekends, and holidays as needed

Benefits

Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility is determined under the terms of the applicable Whole Benefits plan at date of hire and may vary based on work location, length of service, and job type.

Physical Requirements / Working Conditions

• Must be able to lift 50 pounds
• In an 8-hour work day: standing/walking 6-8 hours
• Hand use: single grasping, fine manipulation, pushing and pulling
• Work requires the following motions: bending, twisting, squatting and reaching
• Exposure to FDA approved cleaning chemicals
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
• Ability to work in a wet and cold environment
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery