GROCERY/STOCKER

About the Role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Desired Experience

• Retail experience
• Second language: speaking, reading, and/or writing
• High school diploma or equivalent

Requirements

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Must be able to meet the minimum physical demands of the position
• Must be 18 or older

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions about products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions or make product suggestions.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines, including maintaining proper temperatures in cases and coolers and logging temperatures.
• Adhere to all local, state, and federal health and civil code regulations.
• Assist with building displays in accordance with company standards.
• Observe scheduled shift operating hours.
• Assist with breaking down loads and stocking assigned sections.
• Ensure product is stocked quickly and efficiently to maintain quality.
• Keep refrigerated coolers, store shelves, and other displays fully stocked and conditioned according to tag allocation or department standards.
• Ensure compliance with merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and engagement rules for both associates and customers.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions; notify store management as needed.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any repair needs.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, or illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of this position with or without reasonable accommodation.