Grocery General Merchandise Clerk

Job Summary

The General Merchandise Clerk (“GMC”) is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to our customers. This position plays a key role in supporting multiple areas of store operations and delivering outstanding customer service; therefore requires a versatile and adaptable individual who can take on a variety of tasks as needed throughout the store.

Job Responsibilities

• Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T)
• Assist with customer questions, locating products, product recommendations, and communicating out-of-stock issues or customer concerns to store management
• Bag groceries carefully and efficiently, separating items properly; along with offering and helping customers with loading groceries to their vehicles
• Ensure shopping carts are regularly gathered from the parking lot and organized at store entrances for customer use
• Grocery:
• Open boxes to stock, and refill shelves, displays, and end caps with general merchandise items
• Following CAO bread procedures for working and writing bread orders
• Build and maintain GMC product displays following store planograms, seasonal guidelines, and store management
• Bale cardboard regularly and maintain the backroom clean, organized, and free of clutter to ensure a safe and efficient work environment
• Ensure correct signage and pricing is visible and accurate, including routine price changes
• Keep aisles and display areas clean, safe, and free of hazards
• Sweep floors, clean up spills, and remove trash as needed to ensure a clean and safe shopping environment
• Ecommerce:
• Receive online orders, accurately locate and inspect items for damage, defects, or freshness before packing to meet customer expectations
• Replace or report unavailable or damaged items promptly along with updating customers on substitutions or delays
• Pack items properly to avoid damage during transport and label orders clearly for pickup
• Communicate to store management regarding order progress or issues
• Aid customers by carrying or escorting their completed orders from the store to their vehicles, ensuring a smooth and convenient pickup experience
• Produce Responsibilities:
• Cut, prepare, package, label, and price fresh-cut produce items for sale to customer
• Stock and rotate merchandise to maintain freshness and an attractive display
• Maintain logs and records of damaged and lost merchandise
• Complete price changes and assist Produce Manager with monthly inventory counts
• Floral:
• Open, price, and stock floral merchandise while keeping displays neat, attractive, and well-organized to draw customer interest
• Maintain freshness and quality of floral inventory, removing wilted or damaged products promptly
• Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products including routine price updates
• Support the Produce department by stocking and maintaining the salad wall and other GMC produce items
• Other Responsibilities:
• Operate all standard store equipment—such as hand trucks, box cutters, department equipment, etc. safely and efficiently by adhering to established safety protocols
• Work collaboratively with team members to ensure smooth department operations and excellent customer experience
• All other related duties as required and assigned including, but not limited, to courtesy clerk duties.

Requirements / Qualifications

• Must be at least 18 years of age
• A high school diploma is preferred but not required
• A valid Food Handler / Health Card
• Ability to work in a fast-paced environment and handle multiple tasks and responsibilities
• Friendly, helpful attitude with a focus on customer satisfaction and service at all time
• Ability to work well within the team and follow direction with a good attitude
• Excellent communication skills (both oral and written) with the ability to communicate clearly and respectfully with customers and teammates
• Basic math and reading skills for handling pricing, labels, equipment, and inventory
• Good problem-solving abilities and attention to detail
• Ability to stand, walk, bend, kneel, for up to four to eight hours per day and lift packages and other items (up to 50 pounds)
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement