Grocery Floor Clerk

About the role

Provide customer service by processing customer orders in an efficient, accurate, safe and courteous manner. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work. Generally works 6–8 hour shifts between 4:00 am and 1:00 am.

Responsibilities

• Welcome, engage, serve and thank customers.
• Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer.
• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service.
• Operate check stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers.
• Engage in suggestive selling and other sales techniques.
• Process monetary transactions including cash, checks, gift certificates, travelers checks, food stamps, coupons, and refunds.
• Maintain knowledge of current product location, monitor UPC codes and ensure proper pricing.
• Maintain clean, neat and properly stocked check stand and ensure safe and secure work area.
• Stock, price and rotate merchandise.

Requirements

• Ability to work varied shifts in a 24/7 operation; including nights, weekends and holidays.
• Perform friendly, courteous, tactful relations with customers and co-workers with composure.
• Communicate (hearing and speech) to perform customer relation skills.
• Complete written forms.
• Conduct visual inspection, read information on merchandise, etc.
• Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
• Lift up to 50 lbs. occasionally.
• Operate check stand equipment such as cash registers, scanners, and scales.
• Stand for long periods of time, walk rapidly, bend, stoop, twist, and turn frequently for long periods of time.
• Manual dexterity and good hand/eye coordination.
• Learn and memorize a considerable amount of information including PLU codes, location of products, check stand and keyboard procedures and company policies.
• Ensure accuracy in recording sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply and divide).
• Climb and balance on ladders when stocking shelves.
• Use blades for box cutting.
• Work in a cooler and freezer.
• Use household cleaners to maintain work area (i.e., waxes, glass cleaner, etc.).
• Work in varying weather conditions for performance of outdoor duties.
• Must be 16 years of age or older.
• Perform primary duties efficiently and accurately.
• Food Handlers Certification (per state laws).

Machines and Equipment Operated

• Fork lift
• Electric and manual pallet jacks
• Hand truck
• Garbage and cardboard compactor
• Box knife