Grocery Department Lead

About the role

The Grocery Lead role supports daily operations within the Grocery department, ensuring shelves are full, standards are met, and customers receive an exceptional shopping experience.

Responsibilities

• Lead daily grocery operations, including stocking, zoning, inventory rotation, and merchandising execution.
• Provide direction and support to team members to ensure productivity, accuracy, and adherence to department standards.
• Maintain freshness and food safety standards, including proper rotation (FIFO), temperature checks, and shrink control.
• Support training and onboarding of new team members within the Grocery department.
• Deliver excellent customer service, assisting shoppers with product questions and locating items.
• Collaborate with store leadership to meet sales goals, labor targets, and operational expectations.
• Maintain a clean, organized, and safe work environment in accordance with company policies.

Requirements

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.
• Experience executing plans.
• A positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.