Grocery - Dairy Chief

About the role

To effectively organize, lead, coordinate and optimize the materials and human resources in the dairy department to stock merchandise on shelves and displays throughout the dairy department in a careful, clean, neat and expedient manner; ensuring that all product is fresh, rotated and well stocked for our customers while maintaining great customer service.

Requirements

• Must be 18 years of age
• Complete training in the dairy operation
• Ability to display initiative and work with limited supervision
• Ability to prioritize work load
• Must have sense of urgency
• Must be able to read, write, speak, and understand English, with the ability to follow instructions
• Ability to work a schedule based on the business needs of the store location
• Authorized to work within the U.S.

Responsibilities

• Commit to the “Golden Rule” and work with other associates to build a strong grocery team
• Provide an open door atmosphere conducive to high associate morale and excellent customer service
• Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team oriented (RSTO)
• Greet, assist and thank customers in a prompt, courteous and friendly manner
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner
• Ensure the department achieves the standards of performance as outlined in the work and merchandising plan
• Possess good communication skills, conduct and facilitate department meetings, delegate and use initiative, ingenuity, and have good judgment to act on opportunities and solve problems
• Individual and department completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department
• Keep all dairy products in display cases, coolers and freezers rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out)
• Responsible for inventory, security, and expense control of the department
• Clean shelves, restock, and make sure that all shelves are blocked and straightened
• Help to keep the department merchandised in accordance with the needs of the community
• Resolve customer complaints to the full satisfaction of the customer
• Develop the best-trained dairy team in the industry