Grocery Clerk

About the role

Create an outstanding customer experience through exceptional service. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the company's Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Help customers discover new items or products they inquire about.
• Inform customers of food specials and recommend grocery items to ensure they get the products they want and need.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Provide customers with fresh and non-perishable grocery products that they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Gain and maintain knowledge of products sold within the department and respond to questions or make product suggestions.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions to notify store management.
• Practice preventive maintenance by inspecting equipment and notifying appropriate department or store manager of repair needs.
• Notify management of customer or employee accidents.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of this position with or without reasonable accommodation.

Requirements

• Customer service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Qualifications

Desired previous job experience:

• Customer service skills
• Retail experience

About Us

Based in Salt Lake City, Utah, Smith’s Food and Drug merged with The Kroger Company in 1998. Today, we serve customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming. As part of the Kroger family of companies, we bring diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. We help feed your future by providing value and care to grow your career and life.

Benefits

The Kroger Family of Companies offers comprehensive benefits to support Associate Well-Being, including:

• Affordable, comprehensive medical, dental, vision, and prescription coverage through company plans or collective bargaining agreements.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over your career through the Continuing Education program.
• Industry-leading training programs and diverse career pathways for growth.