Grocery Clerk

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Helps customers discover new items or products they inquire about.
• Informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Checks product quality to ensure freshness.
• Reviews "sell by" dates and takes appropriate action.
• Provides customers with fresh and non-perishable grocery products that they have ordered.
• Labels, stocks, and inventory department merchandise.
• Reports product ordering/shipping discrepancies to the department manager.
• Stays current with present, future, seasonal and special ads.
• Adheres to all food safety regulations and guidelines.
• Ensures proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gains and maintains knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Creates an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforces safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
• Promotes preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
• Notifies management of customer or employee accidents.
• Able to work cooperatively in high-paced and sometimes stressful environments.
• Able to manage conflict in a reasonable, non-confrontational and cooperative manner.
• Able to act with honesty and integrity regarding customer and business information.
• Able to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Skills

Ability to work cooperatively in high-paced and sometimes stressful environment.

Ability to manage conflict in a reasonable, non-confrontational and cooperative manner.

Ability to act with honesty and integrity regarding customer and business information.

Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

Health & Well-being Benefits
Health care benefits
Paid time off such as vacation, sick leave, and parental leave
Mental and emotional support resources through our Employee Assistance Program
Financial Benefits
Participation in a 401(k) plan, subject to certain eligibility requirements
Group term life insurance eligible
Eligible for an annual bonus based upon company performance
Growth and Development Benefits
Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
Robust internal training and development resources to grow your career

Pay

Compensation and benefits will vary based on applicable state laws and collective bargaining agreements.

Schedule

Full-time and part-time schedules available.