Grocery Clerk

About the role

Based in California, Food 4 Less merged with The Kroger Company in 1998. Today, we’re proudly serving Food 4 Less customers in over 100 stores throughout California and the Midwest. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Responsibilities

• Helps customers discover new items or products they inquire about.
• Informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Checks product quality to ensure freshness.
• Reviews "sell by" dates and takes appropriate action.
• Provides customers with fresh and non-perishable grocery products that they have ordered.
• Labels, stocks, and inventory department merchandise.
• Reports product ordering/shipping discrepancies to the department manager.
• Stays current with present, future, seasonal and special ads.
• Adheres to all food safety regulations and guidelines.
• Ensures proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gains and maintains knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Creates an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforces safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
• Promotes preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
• Notifies management of customer or employee accidents.
• Able to work cooperatively in high-paced and sometimes stressful environments.
• Able to manage conflict in a reasonable, non-confrontational and cooperative manner.
• Able to act with honesty and integrity regarding customer and business information.
• Able to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Skills

• Ability to work cooperatively in high-paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, non-confrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and older adults

Benefits

We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.