GROCERY/ASST DEPT LEADER

Responsibilities

• Aid the Department Manager in organizing work, filling department staffing needs, and training/scheduling associates.
• Respond appropriately to customer or associate comments, complaints, requests, accidents, and questions.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering and ensure proper accounting of product received and balance on hand.
• Price and display merchandise effectively, maintaining proper signage, product rotation, freshness, quantity, quality, and space allocation.
• Engage in and counsel associates on merchandising techniques, customer services, product presentation, and promotional activities.
• Follow through on company programs and adhere to policies and procedures, especially in areas like dress code, grooming, sanitation, and maintaining a harassment-free work environment.
• Provide input on department budgets, goals, and results, and communicate with associates and customers to maintain a positive impression.
• Maintain equipment and facilities according to company policies and procedures, keeping floors, shelves, and grocery areas clean and up to sanitary standards.
• Communicate and interact with associates and customers to provide a positive impression.
• Perform any and all duties as assigned.

Qualifications

• Willing to be flexible and work mornings, afternoons, evenings, nights as required.
• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Able to make intelligent decisions quickly and handle stressful situations calmly.
• Ability to understand and apply knowledge of department operations, including managing people, merchandising, computer-assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
• Qualified and able to operate power machinery and work with various job tools (power jacks, box cutters, label guns, balers, compactors, etc.).
• Past work record reflecting dependability and integrity.