Grocery Assistant

Responsibilities

• Providing World Class Customer Service as a number one priority including initiating customer contact, engaging customers and following through
• Exemplifying integrity, responsibility, and excellence and adhering to all policies
• Creating inviting, full and shoppable departments
• Aiding the grocery department manager in ordering for the grocery and bulk departments and maintaining accurate inventory levels
• Aiding the grocery department manager in managing margin, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing
• Ensuring all in-stock products/conditions meet company standards
• Offering and following up on special orders
• Merchandising shelves, endcaps and dynamic displays
• Aiding in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock
• Aiding in training and monitoring of department personnel including assigning and following up on tasks
• Conducting active and passive demos
• Working with the department manager to address performance issues within the department
• Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks
• Maintaining the safety and security of customers and employees

Qualifications

• Ability and desire to provide World Class Customer Service as a number one priority including initiating customer contact, initiating conversations about products, events and services, actively engaging customers and following through
• Demonstrated leadership skills
• Ability to train and develop others
• One year of experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus
• One year of experience supervising others preferred
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable
• Sense of urgency in the completion of tasks
• Excellent customer service skills
• Highly organized with great attention to detail
• Ability to take direction and follow through
• Must be cashier trained and able to count currency
• Proficient in MS Word, Excel and Outlook