Grill Cashier (Full-Time)

Department: Grill · Reports to: Grill Manager · FLSA: Non-Exempt · Pay Grade: Grade 1 · Gaming Class: Non-Compact/Non-Gaming

Position Summary

The Grill Cashier maintains a working knowledge of products, company return policies, and current coupons to ensure customers pay the appropriate amount for each item purchased. The Cashier is responsible for ringing up customers using the POS system, entering accurate information in the payment terminal, bagging purchases, passing out food, and providing friendly customer service to encourage their return.

Core Duties and Responsibilities

• Always provide quality guest service.
• Process sales transactions.
• Accept payment.
• Calculate and return change when required by the payment method.
• Maintain adequate change denominations in the cash drawer and request additional change when needed.
• Answer customer questions about products.
• Reconcile cash drawers and sales receipts.
• Report issues with equipment.
• Work as a team to meet grill and customers’ expectations.
• Handle customer complaints.
• Maintain a high standard of cleanliness for a comfortable and safe environment.
• Assist in stocking and rotating food products.
• Be neat in appearance and in uniform.
• Know cleaning products and how to use them.
• Maintain cleanliness of assigned work area(s); cleaning lobby tables/floor, display glass, and condiment table.
• Fill out temperature log sheets properly and report any potential dangers or hazards.
• Keep all cleaning equipment and tools in good working condition; report when repair parts are needed.
• Empty garbage and recycling containers, bring trash and recycling to designated area(s) and place in the appropriate containers, break down boxes and place in designated containers.
• Keep trash and recycling area clean and in order.
• Report all injuries or cuts immediately to lead person, Supervisor, or Manager on shift; fill out necessary paperwork.
• Perform extra duties on slow shifts (daily, weekly, and monthly).
• Perform other duties as assigned.

Competencies

• Meets the company’s guest service standards.
• Knowledge of point-of-sales systems.
• Accountability and accuracy in reconciling sales receipts and giving change.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Ability to work in a fast-paced, stressful environment.
• Attention to detail.
• Demonstrates strong communication skills.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Qualifications

Minimum Qualifications:

• Communication and listening skills.
• Must work well under stress.
• Ability to follow directions.
• Ability to be a team player.
• Flexible.
• Responsible/reliable.

Preferred Qualifications:

• Self-motivated.
• Confident.
• Ability to drive with a valid driver’s license.

Work Environment

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands

• Ability to lift and carry objects weighing up to 50 pounds.
• Involvement of back activities; bending, turning, and lifting.
• Ability to stand and walk for extended periods of time.
• Ability to endure warm work temperatures.
• Ability to tolerate various scents, noises, and bright lights.
• Ability to perform repetitive motion from use of the POS System.
• Ability to crouch, crawl, and kneel.

Preference

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes, and to status Natives born in Canada.