Greeter- Part Time

Position Summary

The Greeter performs various Customer Service activities, including greeting all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers, distributing promotional materials, and other front‑end tasks to support business needs. Greeters are expected to smile and be friendly and outgoing with every guest, delivering an over‑the‑top customer service experience so customers feel welcomed and appreciated.

Essential Functions

• Greets all customers as they enter the store in a friendly and outgoing manner.
• Actively promotes programs including but not limited to CLUB Membership (US only), VOC and In‑Store Pickup.
• Models brand standards for customer service by presenting a professional image: adheres to dress code (green logo shirt for Bass Pro Shops or tan logo shirt for Cabela’s), name badge visible, appropriate apparel/footwear, a smile, eye contact, and welcoming body language.
• Checks in all customers’ merchandise for return.
• Checks in all vendor representatives, completing the necessary visitor log information and controlling visitor badges.
• Remains aware of all “Special events” in the store and informs customers of event, sales, or promotion details; provides promotional materials to support special events.
• Ensures entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters.
• Assists facilitation of customer check‑in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check‑in per company SOP. Greeters themselves never accept, possess, or handle a firearm while performing their duties.
• All other duties as assigned.

Requirements

Minimum Degree Required: High School Diploma or Equivalent.

• Excellent organization skills and attention to detail.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self‑motivation and initiative while unsupervised.

Travel requirements: None.

Physical Requirements

• Regularly walks and stands.
• Occasionally performs computer work and lifts up to 50 pounds.
• Seldom to never sits.
• Constantly communicates with others to exchange information.
• Constantly repeats motions that may include the wrists, hands, and/or fingers.
• Occasionally works in low or high temperatures.
• Occasionally works in outdoor elements such as precipitation and wind.
• Occasionally works in noisy environments.
• Light work that includes constantly moving and lifting objects up to 20 pounds; occasionally moves and lifts objects up to 100 pounds or more (utilizing a team lift as needed).

Independent Judgment

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments, and the role often makes recommendations to work procedures, policies, and practices.

Benefits

• Discounts on retail merchandise, restaurants, world‑class resorts, and conservation attractions.
• Dental coverage.
• Vision coverage.
• Voluntary benefits.
• 401(k) retirement savings plan.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.
• And more.