Greeter/Guest Ambassador (Part Time)

Key Duties And Responsibilities

• Attend and actively participate in daily shift meetings.
• Actively engage guests and share knowledge of the exhibits/planetarium shows to enhance the overall guest experience.
• Assist guests with information and direction in the event of an emergency or evacuation.
• Understand and adhere to department policies and procedures regarding appearance, floor etiquette and overall safety.
• Follow all administered open water and animal safety training procedures.
• Utilize customer service training to identify guest issues and determine best course of action to provide guest recovery.
• Represent the museum with the upmost integrity, exemplifying values of the organization and sharing our mission daily.
• Identify and communicate areas of improvement and share with managers to maximize guest satisfaction.
• Assists with enforcing company safety policies.
• Perform other duties as assigned.

Minimum Job Qualifications/Education

• A high school diploma (minimum requirement); higher level of education preferred.
• Customer service experience in a high-volume environment.
• Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with guests.
• Must embrace the multicultural differences of our staff and guests.
• Must be able to multitask and handle stressful situations in a fast-paced environment.
• Fluency in multiple languages is desirable.
• Must have strong oral and written communication skills.
• Must be a team player who can work under minimal supervision.
• Show flexibility when asked to perform other tasks as needed.