Greeter

About the role

Phoenix Country Club, a Troon property in Phoenix, AZ, seeks a friendly, service-oriented Greeter to create a positive first impression in the Dining Room. This role is ideal for someone eager to contribute to a fast-paced hospitality environment and grow within a global leader in golf and community management.

Responsibilities

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort guests to assigned tables; present menus; announce waiter’s name
• Control the flow of work by seating guests in station rotation while maintaining guest lists
• Monitor guests’ needs throughout the dining experience and ensure high-quality service (e.g., refill drinks while seating another guest)
• Remain visible on the dining room floor and accessible to guests, staff, and management
• Check all tables daily before service to ensure proper settings
• Assist with side work and support service staff with bussing tables as needed
• Communicate guest requests and concerns to the department manager
• Follow safe work practices and maintain regular, reliable attendance

Minimum Requirements

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience
• Upbeat, outgoing, and positive demeanor with strong multitasking ability

Preferred Requirements

• One or more years of prior experience in hospitality or customer service
• Proven exemplary customer service skills
• Passion for providing extraordinary service
• Ability to thrive in a fast-paced environment

Physical Demands

• Frequently stands, walks, talks, and hears
• Occasionally sits, reaches with arms and hands, tastes, smells, climbs, balances, stoops, kneels, crouches, or crawls
• Regularly lifts up to 10 pounds
• Occasionally works in outdoor weather conditions
• Moderate noise level

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English to communicate with guests and co-workers
• Ability to carry natural conversation with guests without sounding scripted or intrusive
• Attention to cleanliness and safety
• Legible handwriting
• Patience and customer-oriented approach
• Ability to read menus
• Ability to articulate clear greetings and farewells to guests and understand requests for assistance
• Ability to clearly communicate guests’ needs to servers, bussers, managers, etc.
• Ability to hear well in a loud environment to respond to guest requests
• Excellent people skills with a friendly attitude
• Responsible and trustworthy

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, specializing in golf, hospitality, and residential communities. With more than 900 locations across 45+ states and 27+ countries, Troon is a leading employer in hospitality. The company values infectiously energetic, consciously kind, and humbly prosperous behavior and offers professionals opportunities to grow within a globally respected organization.