Greeter

General Purpose

Presents a positive first impression of the Dining Room friendliness, excellent service and high standards. This person greets Guests upon arrival, shows Guests to their table and bids Guests farewell as they leave. This person continuously monitors guest needs and the workflow of the restaurant and communicates progress with leaders.

Essential Duties

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Controls the flow of work in the room by seating guests in station rotation while maintaining guest lists
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door)
• Remains visible on the dining room floor, and is easily accessible to guests, staff and management
• Checks all tables daily, before service to ensure proper settings
• Affords assistance with side work and/or assisting service staff with bussing tables, etc.
• Communicates guest requests and concerns to the department manager
• Incorporates safe work practices in job performance
• Regular and reliable attendance
• Performs other duties as required

Minimum Requirements

• High school diploma or general education degree (GED)
• One to three months related experience and/or training
• Or equivalent combination of education and experience
• Upbeat, outgoing and positive
• Strong ability to multitask

Preferred Requirements

• One to two years prior experience preferred
• Proven exemplary customer service skills
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment

Physical Demands

• Frequently stands, walks, talks and hears
• Occasionally sits, reaches with arms and hands, tastes, smells, climbs, balances, stoops, kneels, crouches or crawls
• Occasionally uses hands
• Regularly lifts up to 10 pounds
• Occasionally works in outdoor weather conditions
• Noise level is moderate

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)
• Must be able to carry natural conversation with Guests without sounding scripted or intrusive
• Attention to cleanliness and safety
• Must have legible handwriting
• Patience and customer-oriented approach
• Must be able to read menus
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate Guests' needs to Servers, Bussers, Managers, etc.
• Must be able to hear well in a loud environment in order to respond to Guest requests
• Excellent people skills with a friendly attitude
• Responsible and trustworthy

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.