Greeter

Position Summary

Greeters make the first great impression on Fans as well as controlling the smooth and efficient flow of the restaurant. They create a welcoming experience whether greeting a Fan at the door or on the phone.

Essential Functions

• Maintains a cheerful, courteous disposition and a neat, clean, and professional image.
• Provides a warm and welcoming greet to each Fan.
• Opens the door whenever possible.
• Answers the phone with the correct greeting and within 3 rings.
• Sets up tables immediately in a table or booth that is comfortable for them, while following the Floor Chart.
• Uses a wait management system to manage the flow of the restaurant while on a Wait.
• Attends to Fans with small children – provides a Kid’s Pack, high chair, sling or booster as needed, or with any specific requests that would make them more comfortable.
• Checks restrooms for cleanliness and supplies every 20 minutes.
• Possesses proficient knowledge of the menu.
• Runs food from the Expo area and pre-buses tables as needed.
• Busses and cleans tables and booths as needed.
• Handles take-out and call-in orders, rings order, packages in appropriate containers.
• Educates Fans on retail items, rings in & packages correctly.
• Keeps both areas well stocked.
• Communicates Fan questions or concerns to Coaches as appropriate.
• Balances cash drawer as needed.
• Adheres to all safety and sanitation policies and procedures throughout shift.
• Completes the opening, shift change, and closing checklists found in multi-colored wall units as well as weekly and monthly cleaning tasks.
• Performs other duties as needed per Coach request.

Qualification Standards

• Stands 100% of the shift.
• Frequent bending, stooping, reaching, and wiping.
• Able to deliver food, beverages, and clear tables which may require lifting as much as 50lbs.