Greeter

About the role

The Miami HEAT and Kaseya Center are seeking enthusiastic, guest-focused individuals to help elevate the experience of every guest who visits our arena. As a Greeter, you are a frontline ambassador and one of the first welcoming faces our guests encounter.

Responsibilities

• Guest Greeting - Deliver a polished arrival experience by proactively making eye contact with each guest, offering a warm premium greeting, and setting a positive tone while directing guests using an open palm and outstretched arm to their next destination, followed by a gracious closing greeting to enjoy the game and/or event.
• Ticket Verification - Confirm all guests age 2 and older have valid tickets and accurately read and scan mobile or physical tickets for correct event, date, and entrance.
• Access Control - Permit entry only when the pedestal or handheld scanner displays a valid green indicator.
• Escalator Safety - Monitor escalator landings, ensure safe guest movement, and activate the emergency stop button when necessary.
• Elevator Landing Coordination - Communicate via radio with elevator personnel and help preserve a premium access experience by ensuring elevators are reserved for premium guests and those with limited mobility.
• Wayfinding Support - Provide confident, concierge-style directional assistance by guiding able-bodied guests to stairs or escalators and directing all guests to seating sections, Guest Services, First Aid, retail locations, premium spaces, and other arena amenities.
• Seating Oversight - Ensure only authorized guests enter designated sections and that aisles and vomitories remain clear.
• Premium Service Duties - Deliver Elevated Guest Service — Consistently provide a hospitality-driven experience by proactively engaging guests, anticipating needs, and exceeding expectations through polished, attentive service. Serve as a Brand Ambassador — Represent the organization with professionalism, enthusiasm, and integrity at all times, reinforcing a unified and Premium Service Culture. Proactive Guest Engagement — Create meaningful touchpoints by acknowledging every guest, offering assistance before it is requested, and ensuring a seamless entry and navigation experience. Operational Excellence — Execute all duties with precision, urgency, and accountability while maintaining compliance with venue policies and safety standards. Adaptability in a Dynamic Environment — Demonstrate composure and sound judgment in fast-paced, high-volume environments while prioritizing guest satisfaction. Collaborative Team Contribution — Work cohesively with fellow team members and leadership to deliver a consistent, high-quality experience across all touchpoints.

Requirements

• Schedule Part-time, event-based role (HEAT games, concerts, special events)
• Evening availability required (as early as 5:30 PM through midnight)
• Must be available weeknights, weekends, and holidays year-round

Qualifications

• Passion for delivering exceptional, hospitality-driven service
• Professional, polished, guest-first presence
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced, high-energy environment
• Customer service or hospitality experience preferred
• Bilingual (English/Spanish) strongly preferred

Skills

• Event Staff Benefits
• Competitive Pay Rates
• Overtime Pay (I.5 times regular rate) on Company Observed Holidays
• Paid Training
• Free Parking
• Discounted Employee Meals
• 30% discount at Miami HEAT Retail Store
• Eligible for monthly Elevate All-Star Recognition Program Arena Talent Experience & Department Incentives
• End of Season Performance Bonus Program*

Benefits

• Event Staff Benefits
• Competitive Pay Rates
• Overtime Pay (I.5 times regular rate) on Company Observed Holidays
• Paid Training
• Free Parking
• Discounted Employee Meals
• 30% discount at Miami HEAT Retail Store
• Eligible for monthly Elevate All-Star Recognition Program Arena Talent Experience & Department Incentives
• End of Season Performance Bonus Program*

Pay

• Competitive Pay Rates
• Overtime Pay (I.5 times regular rate) on Company Observed Holidays

Schedule

• Part-time, event-based role (HEAT games, concerts, special events)
• Evening availability required (as early as 5:30 PM through midnight)
• Must be available weeknights, weekends, and holidays year-round